On mobile, follow the steps below to send MMS messages. Simply click on the Paperclip and select an image file under 3.5mb. Any image larger than 3.5mb may not send or be automatically resized and may lose details. The numbers you send images to will need to support MMS to receive them. File types .json,.ogv,.oga,.ogx,.ogg,.pdf,.rtf,.zip,.tar,.xml,.gz,.bz2,.gz,.smil,.js,.m4a,.m4p, .m4b,.m4r,.mp1,.mp2,.mp3,.m1a,.m2a,.mpa,.oga,.flac,.webm,.wav,.amr,.3ga,.3gp,.bmp,.dib,.gif,.jpg,.jpeg,.pjpeg,.png,.svg,.tiff,.tif,.webp,.ico,.css,.csv,.html,.cal,.txt,.js,.vcf,.vcard,.wap,.xml,.avi,.mp4,.m4v,.mpg,.mpeg,.m1v,.mpv,.ogv,.ogx,.ogg,.spx,.ogm,.mov,.qt,.webm,.wmv.flv.

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Will I receive notifications when a new text message is received?

You will receive notifications for any new text messages for any new SMS-enabled telephone numbers to which your administrator has granted you access. You will also receive notifications for any SMS conversations that you have been assigned as owner.

A new message notification icon will appear in the navigation area at the top of the web application showing you a count of new unread text messages.
 

Any new SMS messages will have a green dot next to the unread message(s).

 



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Can I assign the text message conversation to a team member?

To assign ownership of an SMS conversation, follow these simple steps:

1. Click on the SMS icon located at the top of the RingByName web application
   
   
   
2. Click on a conversation you would like to assign from the listing of SMS conversations.
   
   
3. Click on the drop down labeled "Assigned to:" and select the person to whom the conversation will be assigned. The conversation owner will be the only individual that can mark a conversation as read or delete a conversation. They also receive notifications of new messages for that client, however any user that has been granted access to the SMS feature can read and reply to an SMS.    
   
   
   
   

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How can I change ownership of a text message conversation?

Once an SMS conversation has been assigned, only the current "owner" can assign it to another team member. To reassign the conversation, follow the instructions here.


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How do I grant my team members access to use SMS?

In order to grant access to a team member please follow these steps:

1. Login to your RingByName account at https://login.ringbyname.com
   
   
2. Click on your name in the top right corner and click on your name, then click on "System administration" from the drop down menu. If it does not appear, then you do not have administrator permissions to your system.
   
   
   
   
3. Click on "RingByName Setup" from the navigation bar at the top of the screen.
   
   
   
4. Click on the "Phone Numbers" icon located on the left side of the screen.
   
   
   
5. Locate and click on one of the locate your SMS-enabled number from the list of your company numbers. 
   
   
   
6. Scroll to the bottom of the phone number settings located in the last column. Click on all users that should be granted access to receive or send SMS messages, and click "Save".
   
   

Refer to https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf  

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