Skip to content

All articles

← Knowledge Base

  1. 2FA Two Factor Authentication Security Options Have Been Added, Protect Your Account!

  2. A2P 10DLC Anti-Robo SMS Upcoming Telecom Regulations

  3. Accessing CRM information in the mobile application

  4. Accessing CRM Information in the web application

  5. Accessing the System Administration Panel

  6. Add Custom Phone Labels For Your Inbound Calls. Use Company Line ID Today! Perfect For Leaders With Multiple Businesses To Identify!

  7. Adding Additional Users

  8. Adding and Event Sharing on Your RingByName Portal

  9. Adding notes to a contact from your phone!

  10. Additional Methods For Internal Communication

  11. Auto SMS A2P Opt-In Opt-Out Texts!

  12. Auto-DND, The Auto Strike System, automatically flag agents who aren't answering calls

  13. Bandwidth Requirements

  14. Battery backup and Power-over-Ethernet

  15. Benefits of having multiple businesses on the same account or using separate accounts

  16. Business SMS (Texting) from RingByName™

  17. Business SMS (texting) on RingByName™ Mobile Application

  18. Call Barge Whisper Groups - Monitor and Train Effectively

  19. Call Center Tagging

  20. Call Monitoring and Reporting for Departments

  21. Call Queuing and Round Robin for RingByName Queues

  22. Call Recording

  23. Call Reporting - Global & Advanced Call Reporting

  24. Caller ID not displaying correctly on my iPhone 6

  25. Can I suggest a feature that R! does not currently have?

  26. Can I upload my own custom greetings and hold music?

  27. CCaaS Users & CCaaS Agent Monitor Reports - The UCaaS Business Solution

  28. Change and Customize your Caller ID!

  29. Change my Caller ID in the mobile application

  30. Change password and personal info in the mobile application

  31. Change Where you receive calls at on the web application

  32. Change where you receive calls in the mobile application! Forward Calls Transfer Calls From Mobile

  33. Click 2Call Extension with Office 365 Integration

  34. Company Announcement & Bulletin Board

  35. Conference calling for Mobile Application

  36. Configuring X-Lite Softphone

  37. Contact Syncing with CSV spreadsheet

  38. Contact Syncing with Google Email

  39. Contacting RingByName

  40. CRM Reports (Administrators Only)

  41. Customize Your Device Display Names

  42. Department Extensions

  43. Department Monitor Data Specifics

  44. Desktop Softphone Upgrading your Softphone & Upgrading to CCaaS

  45. Dialer - RingBack Make Calls Remotely!

  46. Do you offer training?

  47. E911 Disclosure Statement

  48. Enable Do Not Disturb in the mobile application

  49. Enable Global Do Not Disturb on the Web Application

  50. Fax Report Is Here! Filter, Search, and Download Fax Documents With Ease!

  51. FCC Robocall Mitigation Requirements

  52. Feature Friday Articles

  53. Forwarding Your Calls to a Coworker or External Number

  54. Funcion de CALL PRESENCE para RingByName

  55. General Yealink Features ( History Directory Transfer Conferencing and Other Phone Features)

  56. Getting Ready to Install

  57. Grandstream DP715 VOIP Cordless Phone

  58. Grandstream Wave Lite Mobile App Configuration

  59. Greet your customers by name!

  60. Groundwire Configuration Guide

  61. Groundwire Configuration Guide for iPhone

  62. Group SMS has Arrived to Mobile! Now Available on the RingByName™ Mobile Application

  63. Guía de configuración de Groundwire para iPhone

  64. Guía de configuración de Linphone para Android

  65. Have a World User and Call Internationally!

  66. Having problems loading the web application?

  67. How do I access my voicemail from my phone? Can I dial into my voicemail from outside the office?

  68. How do I clear Voicemail messages? I have a lot I want removed!

  69. How do I forward my calls to a colleague or cell phone?

  70. How do I login to my account?

  71. How do I retrieve my password?

  72. How do I set up or update my direct voicemail box? How do I empty my Voicemail Box?

  73. How do I update my login, timezone, or voicemail pin?

  74. How do I update my payment information or billing address?

  75. How to Add a Contacts through the Web Application

  76. How to Add Route to Operator Option to Voicemail

  77. How to Block an unwanted contact

  78. How to change a telephone number

  79. How to change or reset my password

  80. How to configure Zoiper on Android

  81. How to configure Zoiper on iPhone

  82. How to create a fax signature

  83. How to enable CRM on your RingByName account

  84. How to enable Dial By Name Directory in menus

  85. How to listen and share voicemails

  86. How to Perform a Call Transfer on a Yealink VOIP Telephone

  87. How to send a fax in the mobile application

  88. How to set up a voicemail for each user

  89. How to setup a department and control department voicemail routing & features

  90. How to Setup Caller ID for Multiple Users

  91. How to view missed calls and listen to voicemails

  92. Import your contacts easily!

  93. Integrate Hubspot CRM with Ringbyname Enhanced Integration! Make and Log Calls and SMS!

  94. Integrate Hubspot CRM with Ringbyname!

  95. Integrate Microsoft Teams With Ringbyname!

  96. Integrate RingByName with Salesforce

  97. Integrate Zoho CRM with Ringbyname!

  98. Integrating RingByName with your Apps using Zapier

  99. Intercom Paging on RingByName

  100. Launch a call from within a web browser using the Click2Call Extension!

  101. LinPhone Configuration Guide for Android

  102. Logging into the mobile application

  103. Menu Setup

  104. MMS now available on Ringbyname! Send pictures, docs, and files to mobile clients!

  105. Monitoring Call Queues & Call Center Groups

  106. My Activity v. Team Activity for the web application

  107. My Activity v. Team Activity in the mobile application

  108. Need To Quickly Update A Department That's Short Staffed? Department Quick Guide

  109. Network Topology

  110. Notifications and Call Pop-up with Call Control

  111. Our cloud based business is the best there is!

  112. Our Support Philosophy

  113. Page Groups, Alerting An Entire Department

  114. Permissions Control

  115. Press Releases

  116. QSpace - Monitor Hundreds Of Agents, Devices, and Calls From One Place, The Queue Space!

  117. Quality of service (QoS)

  118. Quick Call - Working Remotely

  119. R! Chat is here! Chat within your Ringbyname account with team members

  120. R! Chat Mobile has arrived! Chat from your mobile app to coworkers who are on mobile or desktop

  121. R! Desktop Softphone Quick Start Guide

  122. R! Face Video and Collaboration Chat

  123. R! Face, Internal Video Collaboration now on Mobile!

  124. R! Meet Collaborate and Create Video Conference Rooms

  125. R! Meet Live Streaming Conferences and Announcements

  126. R! Mobile Softphone Quick Start Guide

  127. Read your Voicemails in text form and save more time for your business, Voicemail Transcribing is here!

  128. Remote Call Pickup - Answer calls that are ringing elsewhere

  129. Resellers, There is now API User availability!

  130. Ringbyname Active Directory - See your team members updated in real time!

  131. RingByName After hours - Routing Holiday Calls

  132. RingByName Call Presence

  133. RingByName Desktop Softphone Now Available! Make And Receive Calls From Your Computer Using Our Desktop Phone App!

  134. RingByName for your Mobile Device

  135. RingByName Meet

  136. RingByName Mobile Softphone is here! Make And Receive Calls Directly From A Mobile Softphone App, With No Need To Involve Your Cell Number!

  137. Round Robin Departments Vs Round Robin Call Queuing for Queues | Adding Cellphones & Landlines

  138. Router Compatibility Information

  139. Send faxes straight from your phone!

  140. Sending and Receiving Faxes

  141. Set your Outbound Department For Call Reporting

  142. Speed Test - Is your Internet Connection Fast Enough For RingByName?

  143. Subscribe to Feature Friday Emails

  144. Terms of Service / General Service Agreement

  145. The mobile application contact list

  146. The mobile application home screen

  147. The mobile application shared notes

  148. The Ringbyname Desktop Softphone New Performance Updates!

  149. The Router

  150. Transferring calls directly to Voicemail (Direct to Voicemail Transfer)

  151. Transferring Calls through the Web Application

  152. Unleash the Power of Group Texting: Get Everyone's Input with Ringbyname OX SMS Group Texting!

  153. Unreturned Calls Report

  154. Update A Department Voicemail Greeting

  155. Updating and Editing Users As an Admin

  156. Updating Your E911 Address using the Mobile Application

  157. Using RingByName with a Softphone Application

  158. Verify address of exact location for 911 calls

  159. Visibilidade de seu sistema com CALL PRESENCE

  160. What is CRM?

  161. What is E911? 911 Emergency Service and How To update It

  162. What is the minimum data required per user

  163. What is the RingByName Web Application?

  164. What kind of audio files does RingByName Support?

  165. What settings can users update on their accounts?

  166. Wrap Up Time

  167. Yealink T22P Quick Guide

  168. Yealink T48S Desk Phone User Guide

Feedback and Knowledge Base

(thinking…)