RingByName Mobile Softphone is here! Make And Receive Calls Directly From A Mobile Softphone App, With No Need To Involve Your Cell Number!
RingByName Mobile Softphone is here! Make And Receive Calls Directly From A Mobile Softphone App, With No Need To Involve Your Cell Number!
RingByName Mobile Softphone is a RingByName app you can download from the Android PlayStore or iPhone AppStore. It's used to make and receive your business calls without involving your personal cell number. Useful for working remotely or working without the need for a desk phone or computer. If you already have your desktop softphone and want a guide on how to use it visit: Mobile Softphone Quick Start Guide
RingByName Mobile Softphone app is a powerful mobile business phone you can take with you anywhere you go. Make and receive business calls directly from your RingByName account without the need for any cell number or desk phone.
Once you have a RingByName Mobile Softphone License on your account, you just need to have it added to your user. Follow the steps below to enable it.
3. Click on "RingByName Setup" on the navigation bar along the top of the screen, or "Main Setup".
4. Click on the "Users" in the selection area in the first column of the main area.
Here you'll see how many licenses you have in the user field.
5. Select the User you want to add a Mobile Softphone license to and scroll to the bottom of their User Details where you can enable Mobile Softphone if there are any licenses available. Remember to hit save at the bottom!
Once you have enabled your Mobile Softphone license, you can click on the blue Mobile Softphone link in the Admin's user section or have your end-user click on the same blue link in their 'Receive Calls At' section to generate your QR Code.
Now that you have your QR code, open up a QR Code reader. You can download any QR code reader from the Appstore if you don't have one. Scan the code, open the link, and you'll begin downloading and instantly setting up your mobile softphone!
Once installed, provide the softphone with any permissions it requests to ensure it's able to make and receive calls successfully.
The most important permission is 'draw over other apps. This allows you to see inbound business calls on screen. To enable this permission select 'Settings' when it appears and be sure 'allow display over other apps' is enabled.
Once all permissions are enabled, you can start making calls!
Help, my softphone isn't working!
Be sure you have both service via your mobile carrier or Wi-Fi to ensure calls can be made/received. If you are sure you have signal/service, check that your app is registered to make calls by opening the app and tapping your name on the top right of the app. A popup will appear stating 'registered' if you are online to make calls. If it shows unregistered, you'll need reset your app from the settings menu.
Help, my softphone still isn't working!
If your registered and have service, but calls still fail, sending us your log is good step in the right direction. One of our trained support specialists will review your log and help get your calls connecting once more. To send us your log, follow these steps. Tap the 3 dots on the top-right.
Next tap 'Settings' on the top-right.
Here tap 'Logs from the list.
Tap on the 3 dots on the top-right, and tap 'Share'.
How Do I use my R! Mobile Softphone?
The mobile softphone is as simple to use as your desktop softphone or physical desk phone.
-You can use the dial pad or the 'phone number' text box at the top to quickly dial or paste any numbers you want to call out to.
-The cassette tape icon below the dial pad can be selected for quick access to your voicemail box. Remember to dial your extension and voicemail pin when prompted.
What about during a call?
When a number is first dialed you'll hear fast beeping indicating that the phone is starting the connection. You'll hear ringing soon if the destination is valid/accepting calls. Once connected there are a variety of icons you can select. 
-The home key on the top left takes you back to the dialer.
-The Speaker and Microphone icons on the top right when clicked either mute the other party on the phone (speaker) or you (microphone).
-The keypad icon on the bottom left will bring up a dial pad for any menu prompts or extensions you'd want to dial during the call.
-The Pause button icon puts the other party on hold. If you press the play button it will unhold the other party.
-The 'Transfer' single arrow icon, can be selected to start a blind transfer. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to send the call blindly to that destination.
-The 'Add Call' plus icon can be selected to add someone into the call for conferencing. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to call them, then tap the 'join' two arrow-square icons to merge them into the conference.
-The 'Att Transfer' two-arrows crossing icon can be selected to start an attended transfer. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to call them. You can tap the 'cancel' x icon to cancel the attempted transfer, tap the 2 arrow icon again to complete the transfer, or tap the two arrow-squares icon to conference the two parties into a conference call with you.
-The red 'End Call' button will hang up the current call.
How Do I Check my voicemail?
-The cassette tape icon below the dial pad can be selected for quick access to your voicemail box. Remember to dial your extension and voicemail pin when prompted.
How Do I Transfer Calls?
During a call, there are two ways to transfer calls.
Attended Transfer
-During a call, the The 'Att Transfer' two-arrows crossing icon can be selected to start an attended transfer. It will bring you to a dial pad.
-Enter the destination or extension and tap the dial button to call them.You can tap the 'x' icon to cancel the attempted transfer,
-Tap the 2 arrow icon again to complete the transfer, or tap the two arrow-squares icon to conference the two parties into a conference call with you.
Blind Transfer
-During a live call, there is a 'Transfer' single arrow icon. It can be selected to start a blind transfer. It will bring you to a dial pad.
-Enter the destination or extension.
-Tap the dial button to send the call blindly to that destination.
How do I Conference Calls?
-During a call, the 2nd mini icon, the person plus icon can be selected to add someone into the call for conferencing. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to call them, then tap the two arrow-square icons to merge them into the conference.
How Do I enable DND or Stop Inbound Calls?
-If you need to stop receiving inbound calls there are a few ways to do so. We recommend using your Dashboard's Do-Not-Disturb (DND) feature to alert your team members that your not at your desk and can select a particular status so they know if/when to expect you back online. It can be accessed online from desktop or mobile at http://login.ringbyname.com Also simply closing the app from your taskbar will prevent calls from reaching your softphone. For more information about status updates visit our guide on Call Presence. 
You can also enable and disable DND for all contacts, or unknown contacts in Settings > Preferences > Do-Not-Disturb. Here you can add any times or days of the week you don't want your softphone to ring for either all contacts, unknown contacts, or a specific list of contacts you select. You can have multiple DND rules in place on your softphone.
Are there any other features?
-On the top side of the app you can also see History. Any caller you select in 'History' is a recent caller you can call back, view call history of, or delete history of. 
-On the top of the app you can also see Contacts. Here your cell contacts will appear and other contacts can be added by selecting the '+' icon. 
-On the top of the app you can see the Quick Dial option. Here you can create a separate quick dial contacts for speedy callbacks to frequent business destinations. Simply tap the '+' icon in Contacts, then add a name and number for the destination. You can right-click any entries in the list to edit or delete them.
