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General Yealink Features ( History Directory Transfer Conferencing and Other Phone Features)

The Yealink IP Phone

LED Meanings

The power indicator (1), line keys (2) and MESSAGE key (7) contain LEDs to give an at-a-glance status of the phone.

LED StatusDescription
Power Indicator LED (1)
Steady litThe phone is initializing, busy, idle, or the call is on hold
BlinkingThe phone is ringing or the current call is muted
OffThe phone is powered off
Line Key LEDs (2)
Steady litThat line is connected to a call
BlinkingIncoming call to that line
Blinking slowlyThe call to that line is on hold
OffThat line is inactive
Steady litNew message(s)
OffNo new messages

Idle Screen and Top Level Softkey Options

When the phone is not in use, the Idle screen displays the label of the current account, the time and date, any currently engaged status icons (e.g. call forwarding, message waiting) and four top level softkey (3) options:


By pressing the softkey (3) for History (the left hand of the four keys from the Idle screen), the full history of the last 100 calls is displayed. By using the navigation keys (5) to scroll left and right, the parameters by which these are sorted can be scrolled through:

  • All Calls
  • Dialed Calls
  • Received Calls
  • Missed Calls
  • Forwarded Calls

When a call is highlighted, that number can be dialled, deleted or added to Contacts or the Blacklist.

Dir (Directory)

By pressing the softkey (3) for Dir (the left hand but one of the four keys from the Idle screen), a number of sub-menus become available. While the details are beyond the scope of this guide, the menus include

  • Local Directory - can store up to 1000 contacts, which can be organised into up to 5 groups and is fully searchable.
  • History - this navigates to the same menu as the HIstory softkey (3).
  • Remote Phone Book - this is normally configured to hold a company wide set of phone lists and extensions, edited by administrators.
  • Blacklist - any calls from a number added to this list are automatically rejected.

They can be navigated using the softkeys (3) and navigation keys (5).

DND (Do Not Disturb)

Do Not Disturb is now accessible from your Ringbyname OX Dashboard! This makes it accessible from anywhere in the world. Once you're logged in, tap on 'ready' in green on the top right and click on "Global DND" from the drop down to enable DND, and "Ready" from the drop down to disable DND and start taking calls. 


During a call, the Handset, Headset (8) and Speakerphone (11) can be alternated between by pressing the corresponding key or picking up the handset.

  • Using the speakerphone or handset lasts for the duration of the call and disengages when the call is complete.
  • When the headset mode has been turned on by pressing the HEADSET key (8), it must be pressed again to disengage headset mode. This makes it easier to make and answer calls consistently on the headset.

The call information (such as name of contact and duration of the call) is displayed on the screen while the call is in progress.

Making A Call

Making a call is one of the primary functions of any phone.

  • Pick up the handset, press the speakerphone key (11) or press the desired line key (2) (when in headset mode) to initiate a dial tone.
  • Dial in one of the following ways:
    • dial the number directly on the keypad (4) (this can be configured to call with or without a delay without need for further action) or
    • press the History softkey (3), use the navigation keys (5) to highlight the required contact/number, or
    • press the Dir softkey (3), navigate via the navigation keys (5) to Local Directory|Contacts and highlight the required contact.
  • ​Press OK, #Send or the Send softkey (3) to make the call.

​It is also possible to dial a number, then

  • pick up the handset (to call in handset mode) or
  • press OK, #Send, the Send softkey (3) or the speakerphone key (11) (to call in speakerphone mode), or
  • press OK, #Send or the Send softkey (3) when in headset mode.


It is possible to either redial the last dialled call or a recently dialled call:

  • Press the RD key (10) to enter the Dialed Calls interface, then either
    • press OK #Send the Send softkey (3) or the RD key (10) again to redial the last call (which is the one automatically highlighted), or
    • use the navigation keys (5) choose a record and then press OK, #Send, the Send softkey (3) or the RD key (10) to make the call.

Answering A Call

Answering a call is the other primary function of any phone.

  • Pick up the handset to answer a call using the handset.
  • To answer using the speakerphone, make sure headset mode is off and press the speakerphone key (11), the Answer softkey (3) or the illuminated line key (2).
  • To answer using the headset, make sure headset mode is on by looking at the icon in the top left of the screen (and firstly pressing the HEADSET key (8) if not) then press the Answer softkey (3) or the illuminated line key (2).

When Already on a Call

When on a call and another call comes in, press the Answer softkey (3) to answer the new call and place the original call on hold, or press the Reject softkey (3) to refuse it. This is only available if Call waiting is enabled.

Rejecting A Call

When the phone rings, press the Reject or Silence softkey (3) to refuse the call.

Muting A Call

It is useful to be able to mute a call (this silences the microphone of the handset, headset or speakerphone, as appropriate, so that the person on the other end of the call hears nothing, but they can still be heard) in order to have a private discussion without needing to put the call on hold.

  • To mute a call whilst it is taking place, press the  key. It is the bottom key in the navigation keys (5), also labelled as x.
    • The power indicator LED (1) blinks and a mute notification appears on the screen.
  • To un-mute, press it again.

Putting A Call On Hold

Multiple calls can take place at any one time, but only one of these can be active. In order to engage in another call (incoming or outgoing) a call must be put on hold.

  • The current call is automatically put on hold if a new incoming call is answered.

To put a current call on hold manually:

  • Press the Hold softkey (3). The corresponding line key (2) blinks.
    • When ready to retrieve the call, if there is only one call on hold, press the Resume softkey (3).

To retrieve a call when there is more than one call on hold, select it by either

  • pressing the appropriate line key (2) to select the desired account (for when the on hold calls are under different lines), or
  • using the navigation keys (5) to highlight the call (for when the on hold calls are on the same line).

Press the Resume softkey (3) to retrieve the call.

When a call is on hold, the phone beeps gently every 30 seconds.

Conference Call

Three parties can talk together using the Conf softkey (3). During an active call:

  • Press the Conf softkey (3).
    • The first call is placed on hold and the dial tone is heard.
  • Dial the number to be brought into the conference and press OK, #Send or the Send softkey (3).
    • When the call is answered a conversation can be held.
  • Press the Conf softkey (3) to conference with both parties.
  • Hang up to disconnect all parties.

It is possible to put two separate calls into a conference when already on one or two calls (e.g. putting a call on hold to answer another, then wishing to have both in conference). It is also possible to conference with more than two other parties using Network Conferencing. This is beyond the scope of this guide - refer to the manufacturer's User Guide for details.

Ending a Call

  • When using the Handset, either hang it up or press the Cancel softkey (3).
  • When using the Speakerphone, either press the speakerphone key (11) or the Cancel softkey (3).
  • When using the Headset, press the Cancel softkey (3). Headset mode is still engaged.

Call Waiting

Call Waiting is enabled by default on this phone. This is where an incoming call can be answered despite already being on a call. To disable call waiting either contact Natterbox Support or:

  • Navigate to Menu|Features|Call Waiting and navigate right/left or press the Switch softkey (3) to select Disable.
  • Navigate down and select whether or not to have a tone played when call waiting is activated by a call coming in.
  • Press the Save softkey (3).
    • To enable call waiting, repeat the above to select Enable.

If call waiting is disabled, any incoming call whilst the phone is already on a call is automatically rejected.

Call Transfer

If Andy and Ben are on a call, Andy may want to transfer the call so Ben can speak to Chris. There are three ways which can be used to transfer the call:

Blind Transfer

  • Andy presses the TRAN key (9) or the Tran softkey (3).
    • This puts Ben on hold.
  • Andy then dials Chris's number and presses the TRAN key (9) or the Tran softkey (3).
    • This puts Andy on hold - the screen displays Transferred.
    • Ben can now hear Chris's phone ringing - if Chris answers the call, Ben is then connected to Chris.
  • Andy can press the Cancel softkey (3) or hang up to be disconnected from the call.

Attended Transfer

  • Andy presses the TRAN key (9) or the Tran softkey (3).
    • This puts Ben on hold.
  • Andy then dials Chris's number and presses OK, #Send or the Send softkey (3).
    • Andy can now hear Chris's phone ringing.
  • If Chris answers the phone, Andy can speak to Chris while Ben is still on hold.
  • Andy can then hang up, or press the Tran softkey (3).
    • This disconnects Andy from the call.
    • Ben is now connected to Chris.

Speed Dial Keys

To add a speed dial key, press and hold any of the blank line keys to the left or right side of your Yealink phone. 
-In the new window, change the type using the arrow keys to 'SpeedDial'
-Account ID should read "Line 1"
-Label will be the name of your speed dial contact. Value will be the number that is dialed. 
-Tap the 'save' key below the screen to add the entry as a speed dial key!

To use a speed dial key, press it once and the contact will be called. 

Volume Adjustment

Depending on what action the phone is performing at the time, pressing the volume key (6) increases or decreases the volume of several different things: different things:

  • When the phone is idle or ringing, it controls the volume of the ringer.
  • When the handset is picked up, or headset or speakerphone mode is engaged, it controls the volume of the corresponding call content.
    • When the handset is picked up, the volume of the dial tone can be adjusted before making a call.
    • When the speakerphone key (11) is pressed, the volume of the dial tone is set separately.

It is possible to turn the volume of the ringer off completely, in which case the appropriate icon is displayed in the idle screen.

Voice Mail

The presence of new voice mail message(s) is indicated by a flashing icon on the idle  screen and by the lighting of the MESSAGE key (7).

  • To access messages, press the MESSAGE key (7) or the Connect softkey (3).
  • You can also access voicemail by dialing *97.
  • Settings (such as adjusting your voicemail message) can be adjusted by pressing 5 to access the advanced settings

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