What are the benefits of having multiple businesses on the same account or using separate accounts?You can add new business numbers and their respective new users/agents to your main account or you can add them to their own separate account. There are benefits to both methods and your business needs determine which is best. We'll list out the pros & cons of each for you below. Both methods allow custom greetings, menus, departments, and caller IDs.
Add A New Business As A New Account
+Billing is separated and different payment methods and business owners can be set up.
-Only the new users/extensions can be set up to ring for business calls.
+The new business users can use any extension numbers even if they're already in use by your main business account.
-Both business' users will be able to call and transfer to one another, but must dial direct or company phone numbers.
-Call reporting data cannot be combined.
Add A New Business To Your Existing Account
-Billing cannot be separated, both businesses would have the same owner/billing options.
+Existing users/extensions on your main account can also be set up to ring alongside the new users/extensions.
-The new business users will not be able to use any extension numbers already in use by your main business account.
+Both business' users will be able to call and transfer to one another using extensions often 3-4 digits in length.
+Call report data can include both businesses.