Your Ultimate Guide For All Things Faxing has arrived! 

Ringbyname offers all sorts of faxing solutions to help best equip you with the tools for your business' fax solution. We'll list out each fax solution we offer, and the benefits of each as well as how to use them!

What Fax Solutions can I use with Ringbyname?

There are 3 primary ways you can fax with Ringbyname. 
-Web Fax - Fast! This tool lets you send and receive faxes through your Ringbyname OX Dashboard and backs up your fax documents with the Fax Report. Email copies of received faxes are sent to assigned emails. 
-eFax (Email-To-Fax) - Fast! This is a Web Fax add-on. With this feature you can also send outbound faxes by email from your desktop or mobile!
-Physical Fax Machines (Traditional ATA Faxing / Fax User) - Traditional Speeds! This is a fax user that requires a fax adapter. having both allow you to use a physical fax machine to send and receive faxes

Where can I find the Email-To-Fax (E-Fax) on my account?

You'll have two boxes at the bottom of your fax number's details. One where you can list emails who will get a copy of all received fax, and a second box where you can list emails who can send outbound faxes identifying themselves with that fax number as their fax caller ID. There is a limit of one email per DID, but you can reassign emails whenever needed!

In order to send and receive faxes, you must be subscribed to our E-Fax Service, please contact a sales representative at 855-345-7464 for pricing information.

If you already subscribed to the "E-Fax", it can only be enabled by Administrators with full access to the System Administration area. In order to enable your E-Fax, please follow the steps below:

1. Login to your RingByName account.

2. Click on your name at the top-right corner of the screen. Select "Go to System Administration" from the drop-down list.

3. Click on "RingByName Setup" on the navigation bar along the top of the screen, or "Main Setup". 

 

4.  Click on the "Phone Numbers" in the selection area in the first column of the main area. 

5. Scroll to the bottom of the screen and locate the "Fax Numbers" area.

6. Click on top of the phone number you wish to enable.  The right side will change with the fields that are required to set up the E-Fax.

    Follow the steps below:

• Select all of the users that will have access to the fax phone number you are configuring.
• Change the "Caller ID" with the name you want people to see when you send an E-Fax.
• If any, add your company logo for the cover page.
• Add the email(s) of the person(s) who should receive a copy of all of the faxes. Every email address should begin on a new line as pictured below.
• Add the email(s) of the person(s) who should be able to send faxes from this number. (Every email can be assigned to one number) 
• Press "Save".

Once You've saved this, you'll have access to the eFax with any email you've added in that 2nd (sending) permission box. You can send emails out attaching multiple PDFs, Docs, or images. Be sure in the 'To' field you use the format XXXXXXXXXX@fax.ringbyname.com replacing XXXXXXXXX with the destination fax number when you want to send a fax out! You'll get a fax confirmation page by email once its delivered or if there was an error. 

What about Webfax? Where can I find the Web faxing on my account?

To access your fax service, the first thing you will need to do is log in to your RingByName account by going to "login.ringbyname.com".

Once you're logged in, you will see the navigation tab on top of the home screen.

Click on the "Fax" icon.

Once you clicked on the "Fax" icon, the middle section of the home page will be replaced with the fax activity. If you have access to the Web Fax, you will be able to see the received and sent faxes. If the fax wasn't sent successfully, the right side next to the fax will show as "Failed".

 All faxes received will show at the top of the home screen under the fax icon. You will receive a confirmation once the fax has been delivered.

How do I send an Web Fax?

To send an E-Fax, click on the fax icon with the "+" sign on the top right corner of the midsection.

The middle section of the screen will be replaced with the fields that will allow you to send a fax. You must fill out of the fields and press "Send".

A few things you will need to know before sending the fax:

• On the "From" section you will have the option to choose profile if you have multiple fax numbers with RingByName. If you only have one number, then you don't need to do anything.
• RingByName provides a standard cover letter if you don't have any. By default, it's always checked. If you have your own cover letter, you must uncheck the option "Uncheck to hide cover page". In this case, you will include the cover letter with your attachment.
• You are only able to attach one document. If you have multiple pages, you will need to merge them.
• To attach your document, it needs to be a PDF format, and it cannot exceed 15 MB.
• If your fax fails, try resending with "1" in front of the phone number.

 

How do I enable my Web Fax?

In order to send and receive faxes, you must be subscribed to our web Fax Service, please contact a sales representative at 855-345-7464 for pricing information.

If you already subscribed to the "web Fax", it can only be enabled by Administrators with full access to the System Administration area. In order to enable your E-Fax, please follow the steps below:

1. Login to your RingByName account.

2. Click on your name at the top-right corner of the screen. Select "Go to System Administration" from the drop-down list.

3. Click on "RingByName Setup" on the navigation bar along the top of the screen, or "Main Setup". 

 

4.  Click on the "Phone Numbers" in the selection area in the first column of the main area. 

5. Scroll to the bottom of the screen and locate the "Fax Numbers" area.

6. Click on top of the phone number you wish to enable.  The right side will change with the fields that are required to set up the Web Fax.

    Follow the steps below:

• Select all of the users that will have access to the fax phone number you are configuring.
• Change the "Caller ID" with the name you want people to see when you send an E-Fax.
• If any, add your company logo for the cover page.
• Add the email(s) of the person(s) who should receive a copy of all of the faxes. Every email address should begin on a new line as pictured below.
• Press "Save".