Call Transcription For All Your Call Recordings!

Call Transcription

RingByName Call Transcription automatically converts your recorded phone conversations into written text, making it easier to review important details without listening to the entire call recording.

Transcriptions can be viewed directly from your RingByName call reports and downloaded when needed.

Important: Call Recording must be enabled for a call to be transcribed.

Enable Transcription for a Department

To enable transcription for calls received by a department:

Go to RingByName Setup.
Select Departments.
Select the department you want to configure.
Enable Recording of Departmental Calls.
Enable Transcription of inbound call recordings.
Save your changes.

Once enabled, eligible recorded calls received by the department will be transcribed automatically.

Image: https://ringbyname.uservoice.com/assets/248171234/Transcription%201%20dept%20enable.png

Enable Transcription for a User

Transcription can also be enabled for calls handled directly by individual users.

Go to RingByName Setup.
Select Users.
Select the user you want to configure.
Locate Add-on Features.
Make sure Call Recording is enabled.
Enable transcription for Inbound Calls, Outbound Calls, or both.
Save your changes.

Inbound and outbound transcription can be configured separately, giving you control over which calls are transcribed.

Image: https://ringbyname.uservoice.com/assets/248171240/Transcription%202%20user%20enable.png

View a Call Transcription

Once a recorded call has been transcribed, you can access the transcript from the Advanced Report.

Select Reporting & Analytics from the top navigation menu.
Select Advanced Report.
Locate the call you want to review.
Look for the blue Transcription icon next to the call.
Select the icon to open the transcription.

Calls with the feature enabled will an display additional icon that allow you to access the transcription (Blue note icon).

Image: https://ringbyname.uservoice.com/assets/248171243/transcription%202b%20where%20to%20see%20recordings.png

The transcript will display the conversation in written form, allowing you to quickly review what was discussed during the call.

Download a Transcription

To save a copy of a transcription:

Open the transcription from the Advanced Report.
Select Download.
Save the transcription to your device.

Image: https://ringbyname.uservoice.com/assets/248171246/transcription%203%20sample%20data.png

Transcription Availability

Call transcriptions are available within RingnyName for up to one year.

If you need to retain a transcription for your records, we recommend downloading it before the end of the retention period.

Frequently Asked Questions

Why don't I see a transcription for a call?

Confirm that Call Recording and Call Transcription were enabled for the applicable user or department at the time the call occurred.

Only eligible calls recorded while transcription is enabled will have a transcript available.

Does Call Recording need to be enabled?

Yes. A call must be recorded in order for RingByName to generate a transcription.

Can I transcribe both inbound and outbound calls?

Yes. For individual users, inbound and outbound transcription can be enabled separately.

Can department calls be transcribed?

Yes. Transcription can be enabled for recorded calls received by a department.

Can I download my transcriptions?

Yes. Open the transcription from the Advanced Report and select Download.

How long are transcriptions available?

Transcriptions are available within RingByName for up to one year.

Are transcriptions always completely accurate?

Automated transcription may occasionally misinterpret words due to accents, background noise, audio quality, names, or industry-specific terminology. If exact wording is important, verify the information against the original call recording.

Need Help?

If you need assistance enabling or accessing Call Transcription, contact RingByName Support at 855-345-7464 or support@ringbyname.com.