Our Support Philosophy
At RingByName, we strive to continuously improve our performance and our product. Our mission is to provide highly personalized and efficient support to our customers. Our support agents take ownership of their customers' issues and are encouraged to work as customer advocates to ensure the speedy and permanent resolution to all customer problems.
We encourage all of our customers to submit their feedback and tell us about your support experience so that we can continue to learn and grow. Are you interested in telling us about a feature that you would find particularly useful to yourself and others? Submit a product suggestion. We take suggestions from our users very seriously. You can even You can even vote on which features we should work on next!
How does our support team measure up?
So how do we measure up?
Here are some insights from our customers in the last 30 days:
What type of assistance did you need?
|Billing or Payment Information||18||24%|
Our Response Times
How long was your wait on hold before speaking with a RingByName customer service representative?
|Not at all long||30||40%|
|I did not use the telephone for support||10||13%|
If your support request was opened via email, how long did it take us to respond to your ticket?
|30 minutes or less||8||11%|
|30 minutes to 1 hour||2||3%|
|1 to 3 hours||4||5%|
|24 hours or more||4||5%|
|Does not apply||36||48%|
How well did you feel our customer service representative understood what you were saying?
|Not at all well||2||3%|
Would you say that our customer service representative solved your problem or answered your question quickly, slowly, or neither?
|Neither quickly nor slowly||4||5%|
How knowledgeable did our customer service representative seem to you?
|Not at all knowledgeable||1||1%|
About how many times did you contact customer support to have this issue resolved?
|This is the first time||34||45%|
|More than three times||6||8%|
Overall, are you satisfied with the customer service you received, dissatisfied with our customer service, or neither satisfied nor dissatisfied?
|Neither satisfied nor dissatisfied||0||0%|
If you would like to submit your comments to us, please use the feedback and support tools on our website, or send us an email at firstname.lastname@example.org.