Our Support Philosophy
Our Mission:
At RingByName, we strive to continuously improve our performance and our product. Our mission is to provide highly personalized and efficient support to our customers. Our support agents take ownership of their customers' issues and are encouraged to work as customer advocates to ensure the speedy and permanent resolution to all customer problems.
We encourage all of our customers to submit their feedback and tell us about your support experience so that we can continue to learn and grow. Are you interested in telling us about a feature that you would find particularly useful to yourself and others? Submit a product suggestion. We take suggestions from our users very seriously. You can even You can even vote on which features we should work on next!
How does our support team measure up?
So how do we measure up?
Here are some insights from our customers in the last 30 days:
What type of assistance did you need?
| Technical Support | 54 | 72% |
| Billing or Payment Information | 18 | 24% |
| Sales | 3 | 4% |
Our Response Times
How long was your wait on hold before speaking with a RingByName customer service representative?
| Extremely long | 4 | 5% |
| Quite long | 1 | 1% |
| Moderately long | 5 | 7% |
| Slightly long | 4 | 5% |
| Not at all long | 30 | 40% |
| I did not use the telephone for support | 10 | 13% |
If your support request was opened via email, how long did it take us to respond to your ticket?
| 30 minutes or less | 8 | 11% |
| 30 minutes to 1 hour | 2 | 3% |
| 1 to 3 hours | 4 | 5% |
| 24 hours or more | 4 | 5% |
| Does not apply | 36 | 48% |
Representative
How well did you feel our customer service representative understood what you were saying?
| Extremely well | 38 | 51% |
| Quite well | 10 | 13% |
| Moderately well | 3 | 4% |
| Slightly well | 1 | 1% |
| Not at all well | 2 | 3% |
Would you say that our customer service representative solved your problem or answered your question quickly, slowly, or neither?
| Extremely quickly | 28 | 37% |
| Quite quickly | 12 | 16% |
| Somewhat quickly | 6 | 8% |
| Neither quickly nor slowly | 4 | 5% |
| Somewhat slowly | 1 | 1% |
| Quite slowly | 0 | 0% |
| Extremely slowly | 3 | 4% |
How knowledgeable did our customer service representative seem to you?
| Extremely knowledgeable | 34 | 45% |
| Quite knowledgeable | 16 | 21% |
| Moderately knowledgeable | 2 | 3% |
| Slightly knowledgeable | 1 | 1% |
| Not at all knowledgeable | 1 | 1% |
About how many times did you contact customer support to have this issue resolved?
| This is the first time | 34 | 45% |
| Twice | 12 | 16% |
| Three times | 2 | 3% |
| More than three times | 6 | 8% |
Overall Satisfaction
Overall, are you satisfied with the customer service you received, dissatisfied with our customer service, or neither satisfied nor dissatisfied?
| Extremely satisfied | 38 | 51% |
| Quite satisfied | 7 | 9% |
| Somewhat satisfied | 6 | 8% |
| Neither satisfied nor dissatisfied | 0 | 0% |
| Somewhat dissatisfied | 1 | 1% |
| Quite dissatisfied | 0 | 0% |
| Extremely dissatisfied | 2 | 3% |
If you would like to submit your comments to us, please use the feedback and support tools on our website, or send us an email at support@ringbyname.com.