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Change and Customize your Caller ID!

Did you know that you can change the outbound caller ID that is displayed to your customer? 

With this ability, you can change the caller ID to whatever you wish it to be. Whether it be a personal, company, home, or custom number you can select what you would like each person to see.

You can choose to display any of the following Caller ID types.
  • My Direct Number- your personal direct number 
  • My Company Number- you can choose any telephone number associated with your company that is not already assigned to an individual 
  • Choose a number that is porting into RingByName- if you are porting a telephone number to RingByName a temporary number will be issued to your account as a placeholder while the number is transferred from your previous provider. This number will appear under 'My Company Number'. If it does not, be sure that you've started your port order by calling our service team!
You will also see an option "Outbound Department" - This is what department will appear (if selected) when you make outbound calls. Example, if you take calls for service and sales, but only make service calls, you'd set this to 'service' department so your outbound calls are easily labeled for reports. If you make multiple calls for multiple departments we recommend leaving this blank or using different users for different departments you take calls for if this label is important to your reports. 

At the top of the home screen, click on your name and select the option "Outbound Caller ID" and click "Custom Caller ID"

- Log in to your RingByName account at login.ringbyname.com
- Once logged in, click on the words 'Hi ' at the top right of the screen. A drop down menu should appear.
- From that drop down menu, select 'Outbound Caller ID'
- Be sure to select 'Save' on the bottom right to complete your changes!



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