Can I upload my own custom greetings and hold music?
Yes, On your RingByName home page click on your name at the top right hand corner and choose the option "Go To System Administration".
• Click on "RingByName Setup" on the top left side of the screen.
• Select "Menus" on the left side menu
• Select one of the choices by clicking on the name or bar next to it to make the Menu Setting Box appear on the right
- At the bottom of the Menu Setting box, there is an option to "Use an MP3 I've uploaded"
- Select from the current options in the drop down, or click "Add a New File" to upload a mew custom MP3 file.
The system supports playing MP3 or WAV file formats up to 5 MB in size.
If your audio file isn't playing properly, it may need further formatting. We recommend following these additional steps:
-Visit http://audio.online-convert.com/convert-to-mp3
-Upload the audio file you wish to edit
-set the sampling rate to 16000hz
-set the audio channels to mono
If your audio file isn't playing properly, it may need further formatting. We recommend following these additional steps:
-Visit http://audio.online-convert.com/convert-to-mp3
-Upload the audio file you wish to edit
-set the sampling rate to 16000hz
-set the audio channels to mono
-Click "Convert File"
-Download your newly converted file. This addresses 99% of file formatting troubles through custom audio building tools.
Hold music is also uploaded in the system administration section. Select 'Departments' on the left hand side. Here you can select 'Add or Change' on the bottom of the department list. On the far right, you can upload or change the hold music you want playing for customers who are put on hold.
Some of our customers have used this feature to play Holiday messages, customer announcements, Business hours, etc.