Call Recording allows your business to set any department in your business to be recorded -- for training purposes, regulatory compliance, sales confirmation, or any other reason -- and search, playback, download, and forward recordings through an easy web interface from anywhere, anytime. 

There are two types of users, Admin and Regular, each with different permissions and access. While both user types will give you access to the RingByName applications, only the Admin will allow you to view Call Recordings.

1. Log in to your RingByName account at login.ringbyname.com.
   
   
2. Click on the top right text that reads "Hi, <Your Name>" A drop-down menu should appear. 
   
   
3. Select "Go to System Administration" in the drop down.
   
   
4. Click on "Reporting & Analytics" on the top navigation bar
   
   
5. Select 'Advanced Report' on the left-hand side
   
   
6. In the Advanced Search Form, select the criteria for your custom search, and select "Inbound Recordings" or "Outbound Recordings" from the "Filter By Type" option then click "Search". RingByName will return a list of all recordings that match those given criteria.  

1. To listen to the recording through your web browser, click on the microphone icon to launch the embedded audio player that will appear at the bottom of the Advanced Report.
   
   
   
   
2. Alternately, you can download the file to your hard drive by clicking on the blue MP3 icon. 

      8. Click "Save" to make sure your update is complete.

Alternatively, you can uncheck either "Enabled" box and click "Save" to turn off either Inbound or Outbound Call Recordings.

      7. Under Department Details, check the box to "Enable inbound call recording for this user" and/or "Enable outbound call recording for this user.     8. Click "Save" to make sure your update is complete.

How to Enable/Disable the Call Recording Greeting

Please contact us at 8553457464 if you need to disable this call recording greeting (for example if your in a country or state where advising callers of a call recording isn't required). We'll then enable this additional feature. By Default, Call Recording announces the message "This call will be recorded for quality assurance," before connecting any user or department calls that have the recording feature enabled. If your sending calls to a department in your call flow, you can update the language in the voicemail box to Spanish or Portuguese to change the language of this automated message for your clients! If your system already has this recording in place, you can disable the greeting we provide. Please remember, it is required by law in most states and countries (please check your city/state laws to be sure if you need) to let users know their call is being recorded. 

1. Log in to your RingByName account at login.ringbyname.com
   
   
2. Click on the top right text that reads "Hi, <Your Name>" A drop-down menu should appear
   
   
3. Select "Go to System Administration" in the drop down
   
   
4. Click on "RingByName Setup" on the top navigation bar

      5. In the left side of your screen, select "Phone Numbers"

      6. Select the Phone Number that you would like to disable the Call Recording greeting for. This setting will appear on the right-hand side for the selected Phone number toward the bottom of the screen. 

      7. Click "Save" to make sure your change is complete. 

What calls are recorded? 

If you've enabled user and department call recording, then all inbound, outbound, and direct calls will be recorded. This includes calls that are forwarded to your cell phone from the Ringbyname system both inbound, and outbound using Quick Call. Personal calls you receive on your cell are never recorded, since they're controlled by your cellphone provider. 

Why Can't I see any call recordings? Is this an included feature?

RingByName Call Recording is one of many Add-on Features that can supercharge your RingByName system. Call recording is a premium add-on service that is billed based on the number of users within your phone system. 
To inquire about pricing and availability, please contact a friendly representative by calling us at 855-345-7464 or e-mailing us at sales@ringbyname.com.