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E911 Disclosure Statement

← Miscellaneous Information


The Federal Communications Commission ("FCC") recently adopted an order that requires RingByName, like all Voice Over Internet Protocol ("VoIP") service providers, to inform its customers of any differences between the E911 access capability available with RingByName as compared to the E911 access capability available with traditional telephone service. (A copy of this FCC order is available at http://transition.fcc.gov/cgb/voip911order.pdf.)

We ask that you carefully read this E911 Disclosure Statement and understand how these differences affect your ability to access E911 services. If you have any questions or concerns about the information contained in this notice, or if you do not understand anything discussed in this notice, please contact our Customer Service representatives at (855) 345-7464 during the hours of 9 a.m. to 9 p.m. EST.

By using RingByName service, you affirmatively acknowledging that:
  1. You have read and understood this E911 Disclosure Statement, 
  2. You understand that you may not be able to contact emergency services by dialing 9-1-1 using RingByName, and 
  3. You understand that you must inform users of RingByName that they may not be able to contact emergency services by dialing 9-1-1 using RingByName.
You may obtain a copy of the FCC regulation and accompanying E911 VoIP decision in Docket No. 05-196 at http://www.fcc.gov/cgb/voip911order.pdf.

RingByName E911 SERVICES MAY NOT OPERATE DURING A POWER OUTAGE. Even if your VOIP DEVICE may be powered by a battery backup unit or Uninterruptable Power Supply, your VOIP DEVICE may cease to function in the event of a commercial power outage lasting longer than the your backup battery life, or if the power is not available on your Internet Access Equipment causing a loss of voice and data service, including access to E911 services.

Once power service is restored, you may be required to reset or reconfigure your equipment before you will be able to use RingByName to contact E911 services. You are responsible for providing an uninterruptible backup power supply if you wish to ensure continued operation of electrical equipment in the event of a power outage.

RingByName E911 SERVICES WILL NOT OPERATE IF YOUR BROADBAND CONNECTION IS DISRUPTED OR RingByName HAS BEEN SUSPENDED FOR ANY REASON, INCLUDING, FOR EXAMPLE, NON-PAYMENT. Once your broadband connection and RingByName have been restored, you may be required to reset or reconfigure your equipment before you will be able to use RingByName service to contact E911 services.

YOU MUST PROVIDE RingByName WITH YOUR CORRECT SERVICE ADDRESS OR RingByName E911 SERVICES CALLS MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU. If you notice that the service address information identified in your contract or bill is inaccurate, you can make corrections by calling our Customer Service representatives at (855) 345-7464 during the hours of 9 a.m. to 9 p.m. EST, or by editing your E911 Physical address online.

RingByName E911 SERVICES CALLS MAY NOT COMPLETE OR MAY BE ROUTED TO EMERGENCY PERSONNEL WHO WILL NOT BE ABLE TO ASSIST YOU IF YOU DISABLE, DAMAGE OR MOVE THE VOIP DEVICE TO A LOCATION OTHER THAN THE SERVICE ADDRESS YOU PROVIDED TO RingByName WHEN SERVICE WAS INITIATED. If you wish to move to a new service address or report damage to your VOIP DEVICE, please call either your sales representative or Customer Service representatives at (855) 345-7464 during the hours of 9 a.m. to 9 p.m. EST.

RingByName E911 SERVICES CALLS MAY BE DELAYED OR DROPPED DUE TO NETWORK ARCHITECTURE. Due to network congestion or problems, calls to E911 services made using RingByName may be dropped, in which case you will not be connected to emergency services, or your E911 calls may take longer to connect than E911 calls made using traditional telephone service.

IN ADDITION, YOU SHOULD MAINTAIN ALTERNATE MEANS OF CONTACTING E911 SERVICES AND YOU MUST INFORM YOUR RingByName USERS OF THESE ALTERNATE MEANS. You will receive from RingByName a set of stickers explaining when E911 service may not be available. Please place the stickers on or near the equipment you use to access RingByName to alert users of alternate means of contacting E911 in the event of an emergency. If you need additional stickers, please contact our Customer Service representatives at (855) 345-7464 during the hours of 9 a.m. to 9 p.m. EST or click here to download.

Ringbyname e911 Services are now compliant with Kari's Law!

RingByName have added notification features to our E911 platform in compliance with Kari's Law. This means, these notifications are sent by text, voice, or push notification each and every time 911 is dialed on the account and are meant to allow on-site staff (e.g. security or reception) to quickly direct first responders to where help has been requested. The following message is read by the system if anyone calls back the 911 notification number (855)-257-5522 who is unsure of the call, the following message will be announced to clarify what happened:

"You have reached the E911 message notification platform at Ring By Name. Please note this number is not monitored and does not record messages. If you have an emergency, please hang up and dial 911. If you have received a call or text message from this number, you have been listed as an emergency contact for your company's Ring By Name Telephone System. For more information contact your system administrator or the person in charge of configuring your phone system settings."


Additional information regarding Kari’s Law and the FCC’s implementing regulation details can be found here: https://www.fcc.gov/mlts-911-requirements  

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