Presence gives you the ultimate visibility of your telephone system, allowing you to see the status of all members of your team!
Call Status 2.0 is now available!
The RingByName Call Presence system has been updated to version 2.0! Representatives now have a more secure means of updating between Ready, Available, Global DND, Queue DND, and other DND states.
- Available / Global DND
- Personal Time
Call Status Filter - Easily Sort Users By Call Status
The Ringbyname Call Presence or default home screen has new filter functionality built in for your ease of use. R! all ready gave each user the ability to see who’s available, on a call, or ringing, and how long they have been talking from the call presence, but now you can click on the different Status buttons at the top of the screen to see only the calls actively in the status you selected. Each filter updates lightning fast in real time, so you can easily monitor exactly what you want, live as its happening. Call presence can be changed with the "Available" box on the top right of your web app screen.
- Call Status filter allows users to view either all call statuses or a specific call status live in real time.
- Clear concise view of the status of all telephones at
a single glance
- Gives each user the ability to see who’s available, on
a call, or ringing, and how long they have been talking
- Launch calls to internal extensions with a simple
click from within the web application
Explanation of Call Status Buttons
Green = Available
Yellow = Ringing or Connecting
Blue = Currently on a Call
Red = Do Not Disturb
Launching a call to a Co-worker
To launch a call to a co-worker, click on the green phone icon located on the corner of the tile for the co-worker you wish to call. RingByName will initiate a call to your desk phone (or cell phone if enabled), once you pick up it will connect you to the other party.