24 results found
Outbound calls are logged in only specific situations.
Changing Call Reporting Basic Outbound call's section:
"Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.
Currently what is considered an outbound call:
-Call answered for a second.
-Call reaching voicemail greeting for a second
Not an outbound call:
-Call that sat in a menu for 2 minutes then rang 5 times and hung up.
-Call that immediately rang 1 time and hung up.
You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our…1 vote
Update to LOA form that allows online signatures E-signature to speed up the process of porting in numbers.
You can realize one day that you've been paying 2 companies for the same phone bill and be upset with both of them.1 vote
1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.
2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
AND a MENU is selected as the 'Send Calls To'
Causes afterhours calls to immediate hangup.…1 vote
Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.
Removing the slow down of populating the entire contact list again is recommended.
Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.1 vote
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