Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
25 results found
Be able to attach multiple documents to fax
When sending faxes I can only choice 1 document to send. In the old system I could attach multiple documents and send. Now to send Multiple documents I have to combine them to be able to do this. It should be possible to attach multiple documents!13 votes
Able to send invitations to contact list and by groups
I would like to send invitations and txt messege to my contact list8 votes
Fix Fax Issue Where Name/Company Are Automatically Changed After Submission
When form is filled out to address a fax to a specific person within an office, the system disregards the information input and changes who the fax is addressed to based on contacts/history.
It would be great if the system didn't erase the information so that my fax can reach the correct person at another business.5 votes
Eliminate fax contacts or MAKE THEM OPTIONAL
After filling out Name and Company on cover page and pressing send, the system often completely re-writes the information to an "existing contact" (that we never input or saved to begin with).
We often send documents to doctors' offices with various doctors, and they cannot give documents to Dr. A that are addressed to Dr. B.5 votes
Notification counts or push notification option for ringbyname app / Any kind of SMS notifications
All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.
Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.4 votes
Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated
Reasons for removal:
-Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
-This is confusing.
-Its a time waster when I call in to confirm whether or not this has been updated on both sides.
-If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.3 votes
Delete option for missed calls in web-app
I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.3 votes
Import CSV Contacts With Additional Fields
Currently CSV contact import sheet doesn't include a few fields that could be used to better the contact management all around.
-A Group field to add clients by group.
-An owner field so newly added contacts can have their owner preset
-CRM Import fields2 votes
For calls that go unanswered, there's no voicemail message option to play a message and NOT record voicemails/hangup.
When customers calls are missed, I'd like them to hear our hours of operation and then a thank you message. I don't want them leaving voicemails. It will lead to less call backs on our next business day.2 votes
R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)
Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.
The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
(most accounts don't keep the same number of users from their start date)
Please reverse the date order the invoice list is sorted by in R! admin for practical use.2 votes
Voicemail and call back request notification by SMS
Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you2 votes
Trying to find a city in our time zone is such a pain. Can't we get the time zone options to simply display "Eastern", "Central", "Mountain" and "Pacific", like every other time zone config out there? The time zone options in Ring By Name, force you to try to find a city in your time zone. Would be MUCH easier if you just included, Eastern, Central, etc... in the list of options.1 vote
If call isn't answered in call que after certain time slot settings (5min, 10min, 20min) to have it sent directly to VM1 vote
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed.
An older version of ringbyname had icons so when you selected 'Sales' You'd be able to tell if it was the department 'sales', menu 'sales', user named 'sales' voicemail box for user/dept 'sales'.
There's no simple 'at a glance' for understanding the callflow on this newer platform.1 vote
R! Admin Department Monitor / Unreturned | Add option to view Monitor details for entire business (all departments)
In "R! admin > Monitoring > Department monitor & Handle Unreturned" are both limited to individual department views.
Some managers/owners would prefer seeing the entire business' department monitor data. Adding an option in the drop down to select a department that includes 'all departments' would both:
-Ease company-wide report generation
-Ensure all unreturned calls are returned within the same screen.
Both tasks would be able to be completed without cycling through several departments and combining data.1 vote
Additional Zapier Integrations | Extend to SMS messages
Customer would like to use Text Magic for sms related features that R! doesn't provide.
Auto Reply based on keywords in SMS message
Images attached to SMS1 vote
Call Reporting Basic [Should it include Outbound attempts listed as 'incomplete calls'?]
Customer would like to know if "call reporting basic" 'outbound calls' field can include 'incomplete calls' with 'outbound calls' combined on this account exclusively.
Some businesses need to know all call attempts. Others need to know only successful outbound calls. Currently 'reporting basic' only helps one of these groups of businesses.1 vote
Fax faxing / Enable / Disable Coversheet
Some faxes have unique data required by businesses who receive them. QR codes, bar codes, a unique initial sheet.
Having a mandatory fax coversheet can impact these communications.
Many requested a means of toggling it on/off. It would also improve fax transmissions by lowering the page count.1 vote
Sort Local Phonebook on the phone console
In the admin center, you can sort the phonebook/contacts by Name or number. It would be nice if I could do that same thing on the phone itself. It appears to be in the order of how the contact was added first to last.1 vote
faxes only available for last 10 days
Per CG, Many businesses rely on faxes and fax records, some aren't able to keep up with 10 day windows on inbound faxes.
Currently works via email fax copies received.
Can be improved with:
-increasing fax 10 day window
-a field for viewing faxes in call reporting advanced1 vote
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