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The Ringbyname Desktop Softphone New Performance Updates!

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RingByName Desktop Softphone has been updated! 


Ringbyname Desktop Softphone is a RingByName app you can download from your Windows Desktop or Apple Mac. It's used to make and receive your business calls without involving your web browser or a physical phone. Useful for working remotely or working without the need for a desk phone or mobile phone. RingByName Desktop Softphone app is a powerful mobile business program you can take with you on your laptop anywhere you go. A full list of all performance updates and bug fixes are below. 

Windows OS
Added a welcome wizard into the application
Added dedicated DTMF keypad
Added new Call Pickup mode
Added support for balance checker
Added support for optional messaging tab
Added feature for calling external web service on the app reset
Fixed Back button not honoring theme colors
Fixed crash on incoming off-net multimedia message
Fixed removing icons when provisioning fails
Fixed crashes related to the audio unit
Fixed misbehaved scroll bar in the Recents tab
Fixed crash when deleting messages on the server side
Fixed retheme and reprovision features in the editable copy
Fixed crash when opening a voicemail message
Fixed the issue with notifications for APPX distribution
Improved incoming call notifications
Improved application response when browsing traffic logs
Improved Jabra and Plantronics support
Improved responsiveness of the Recents tab if there are many entries
Improved audio quality for 16kHZ sampling rate
Added option to export problem reports from login screen
Added support for diversion headers
Added logging for initial provisioning
Added support for hiding pin in the registration wizard
Fixed crash when using G729 codec
Fixed crash when using Plantronics headset
Fixed call recording indicator with automatic recording start
Restricted leading/trailing/excessive white space characters in messages
Fixed target blank link processing
Fixed intermittent issue in Linkup conferencing session management
Removed unnecessary requests to fetch WebService contacts
App hides pin in Registration wizard
App removing leading and trailing spaces in login fields
MAC OS
Added a welcome wizard into the application
Added dedicated DTMF keypad
Added new Call Pickup mode
Added support for balance checker
Added support for optional messaging tab
Added feature for calling external web service on the app reset
Fixed Back button not honoring theme colors
Fixed crash on incoming off-net multimedia message
Fixed removing icons when provisioning fails
Fixed crash when deleting messages on the server side
Fixed retheme and reprovision features in the editable copy
Fixed crash when opening a voicemail message
Improved incoming call notifications
Improved application response when browsing traffic logs
Improved Jabra and Plantronics support
Improved responsiveness of the Recents tab if there are many entries
Added option to export problem reports from login screen
Added support for diversion headers
Added logging for initial provisioning
Added support for hiding pin in the registration wizard
Fixed crash when using G729 codec
Fixed crash when using Plantronics headset
Fixed call recording indicator with automatic recording start
Restricted leading/trailing/excessive white space characters in messages
Fixed target blank link processing
Fixed sip protocol processing in MacOS
Fixed intermittent issue in Linkup conferencing session management
Removed unnecessary requests to fetch WebService contacts
App hides pin in Registration wizard
App removing leading and trailing spaces in login fields


To get the latest update, simply revisit the downloadable links that appear in your Dashboard OX. If you already have the softphone downloaded on your computer, you'll need to Close it Completely before following the steps below. To close it on Windows follow these steps:

Right-Click the Ringbyname softphone icon, and click 'Quit'. You may need to click on the 'up arrow' icon to see the Ringbyname softphone icon if its hidden. 





If you've never downloaded the softphone or have closed it completely continue here. 
1. Click on 'Hi <Your Name' on the top right of your screen, then select 'Receive Calls At' from the drop-down.

 

2. Here click on the blue 'R! Desktop Softphone' to see the download links. 

3. On the left we see the Mac download and on the right the Windows download. Click on the computer your using then follow the install prompts.




Once you've clicked on your Apple or Windows link, a download will begin on the bottom left. Click on it so it opens when its finished downloading.



Once the download has finished, click "Next" until it fully installs, check the 'Run RingByName Softphone', check the 'Create desktop shortcut', and then click "Finish."


While setting up your softphone, it will bring up a Windows Defender Firewall or Apple protection alert. Be sure to select "Allow Access" so inbound and outbound calls are allowed.


Your RingByName Desktop Softphone should now be enabled! Make and take business calls with the latest update!



If you are a current customer and you have not already purchased Desktop Softphone licenses, contact Customer Care at 855-345-7464 or e-mail us at service@ringbyname.com. For more information on the Desktop Softphone visit our Guide To The Desktop Softphone

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