RingByName Desktop Softphone Now Available! Make And Receive Calls From Your Computer Using Our Desktop Phone App!
RingByName Desktop Softphone is here!
Ringbyname Desktop Softphone is a RingByName app you can download from your Windows Desktop or Apple Mac. It's used to make and receive your business calls without involving your web browser or a physical phone. Useful for working remotely or working without the need for a desk phone or mobile phone. RingByName Desktop Softphone app is a powerful mobile business program you can take with you on your laptop anywhere you go. If you already have your desktop softphone and want a guide on how to use it visit: Desktop Softphone Quick Start Guide
Once you have a RingByName Desktop Softphone License on your account, you just need to have it added to your user. If you
Follow the steps below to enable it.
3. Click on "RingByName Setup" on the navigation bar along the top of the screen, or "Main Setup".
4. Click on the "Users" in the selection area in the first column of the main area.
Here you'll see how many licenses you have in the user field.
5. Select the User you want to add a Desktop Softphone license to, and scroll to the bottom of their User Details where you can enable Desktop Softphone if there are any licenses available. Remember to hit save at the bottom!
Once an administrator has enabled your Desktop Softphone license, the administrator can click on the blue Desktop Softphone link in the Admin's user section or the end-user can click on the same blue link in their 'Receive Calls At' section to generate the download link for that user.
Once you've clicked on your Apple or Windows link, a download will begin on the bottom left. Click on it so it opens once it's finished downloading.
Once the download has finished, click "Next" until it fully installs, check the 'Run RingByName Softphone', check the 'Create desktop shortcut', and then click "Finish."
Once finished, you should see the program on the screen as pictured. Click on the blue 'Click Here' in your browser to automatically set up your desktop softphone. Be sure to select 'Open RingByName Softphone' when prompted.
While setting up your softphone, it will bring up a Windows Defender Firewall or Apple protection alert. Be sure to select "Allow Access" so inbound and outbound calls are allowed.
Your RingByName Desktop Softphone should now be enabled. Make and take business calls!
How to Use Your Desktop Softphone
The desktop softphone is as simple to use as your mobile or physical desk phone.
-You can use the dial pad or the 'phone number' text box at the top to quickly dial or paste any numbers you want to call out to.
-The cassette tape icon below the dial pad can be selected for quick access to your voicemail box. Remember to dial your extension and voicemail pin when prompted.
During a Call
When a number is first dialed you'll hear fast beeping indicating that the phone is starting the connection. You'll hear ringing soon if the destination is valid/accepting calls. Once connected there are a variety of icons you can select. 
-The Speaker and Microphone icons when clicked either mute the other party on the phone (speaker) or you (microphone).
-The Pause button puts the other party on hold. If you press the play button it will unhold the other party.
-The red phone button will hang up the current call.
-The 1st mini icon, the dial pad icon on the bottom left will bring up a dial pad for any menu prompts or extensions you'd want to dial during the call.
-The 2nd mini icon, the person plus icon can be selected to add someone into the call for conferencing. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to call them, then tap the two arrow-square icons to merge them into the conference.
-The 3rd mini icon, the two-arrows crossing icon can be selected to start an attended transfer. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to call them. You can tap the 'x' icon to cancel the attempted transfer, tap the 2 arrow icon again to complete the transfer, or tap the two arrow-squares icon to conference the two parties into a conference call with you.
-The 4th mini icon, the 1 arrow icon can be selected to start a blind transfer. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to send the call blindly to that destination.
How to Check your voicemail
-The cassette tape icon below the dial pad can be selected for quick access to your voicemail box. Remember to dial your extension and voicemail pin when prompted.
How to Transfer Calls
During a call, there are two ways to transfer calls.
The 3rd mini icon, the two-arrows crossing icon can be selected to start an attended transfer. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to call them. You can tap the 'x' icon to cancel the attempted transfer, tap the 2 arrow icon again to complete the transfer, or tap the two arrow-squares icon to conference the two parties into a conference call with you.
-The 4th mini icon, the 1 arrow icon can be selected to start a blind transfer. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to send the call blindly to that destination.
How to Conference Calls
-During a call, the 2nd mini icon, the person plus icon can be selected to add someone into the call for conferencing. It will bring you to a dial pad. Enter the destination or extension and tap the dial button to call them, then tap the two arrow-square icons to merge them into the conference.
DND, Stop Inbound Calls
-If you need to stop receiving inbound calls there are a few ways to do so. We recommend using your Dashboard's Do-Not-Disturb (DND) feature to alert your team members that your not at your desk and can select a particular status so they know if/when to expect you back online. It can be accessed online from desktop or mobile at http://login.ringbyname.com
Also simply closing the app from your taskbar will prevent calls from reaching your desktop softphone.
For more information about status updates visit our guide on Call Presence. 
Other Features
-On the left hand side of the app you can also see Recents. Any caller you select in 'Recents' is a recent caller you can call back, view call history of, or delete history of. 
-On the left hand side of the app you can also see Contacts. Here you can create quick dial contacts for speedy callbacks to frequent destinations. Simply tap the '+' icon in Contacts, then add a name and number for the destination. You can right-click any entries in the list to edit or delete them.
FAQ & Troubleshooting The Softphone
Help! My Desktop Softphone Won't open! I see an error 'vcruntime140.dll was not found!
This occurs when something called the 'Microsoft Visual C++ Redistributable' is corrupt or missing. On your computer go to Settings > Control Panel > Add/Remove programs. Here remove any Microsoft Visual' program with the year 2015 in the name. There may be multiple entries. After that, visit This Link To download and reinstall the 2015 Microsoft Visual 2015 C++ Redistribution. Be sure you download the one that matches your version of Windows. You can follow the image guide below to find out if its x64 or x86.
Help, I'm having audio troubles. There's noise, an echo, quality issues, no audio, and/or call drops!
We want the best audio for your calls! There are a couple steps we recommend to ensure you have the best possible experience using a digital desktop softphone on your computer or laptop. Follow the 4 different sections ahead to be sure you've got the best settings for your equipment!
1) Get on the latest Update
Once you've clicked on your Apple or Windows link, a download will begin on the bottom left. Click on it so it opens once it's finished downloading.
Once the download has finished, click "Next" until it fully installs, check the 'Run RingByName Softphone', check the 'Create desktop shortcut', and then click "Finish."
While setting up your softphone, it will bring up a Windows Defender Firewall or Apple protection alert. Be sure to select "Allow Access" so inbound and outbound calls are allowed.
Your RingByName Desktop Softphone should now be on the latest version, free from any reported bugs/issues. Make and take business calls comfortably on the latest update!
For desktop softphone in the Settings (Gear Icon) > Sound > There are several settings we recommend adjusting.
2) Microphone, and Speaker should both be set to your respective microphone and speaker. Being sure the right audio devices are selected is important to avoid audio issues. Headsets often being better in quality than any built-in audio devices.
3) Microphone Gain and Playback Gain should also be lowered if you are experiencing echo or similar noises on your calls.
4) Finally there is incoming and outgoing audio noise suppression and echo cancellation mode. These settings can be raised or lowered to further remove audio noises or increase headset volume if your microphone is too low or headphones are too quiet. 
There's no definitive setting for every headset, but we've shown our moderate, in the middle recommendations to start with in the images provided.
Help! My Desktop Softphone isn't working at all. What can I do?
If your desktop softphone shows a 'red circle' by your name and isn't working for inbound or outbound, be sure your computer is connected to the internet. You may need to power it down and back up, or close and re-open the app to reconnect. If its still red, we recommend resetting it for the latest updates and data. There may be something on the network that's dropping the internet connection. Please contact us if the following steps don't get you back online.
1. Click on the Gear icon in your R! Desktop softphone to bring up your settings. 
2. Click Reset, from the list of options. Click "Yes" when prompted to wipe your app. 
3. Once reset, return to the 'receive calls at' section of your app, click on 'R! Desktop Softphone' in blue, and then click on 'Click Here' in blue to re-install your desktop softphone.
If you are a current customer and you have not already purchased Desktop Softphone licenses, contact Customer Care at 855-345-7464 or e-mail us at service@ringbyname.com.