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RingByName Desktop Softphone Now Available! Make And Receive Calls From Your Computer Using Our Desktop Phone App!

RingByName Desktop Softphone is here! 

Ringbyname Desktop Softphone is a RingByName app you can download from your Windows Desktop or Apple Mac. It's used to make and receive your business calls without involving your web browser or a physical phone. Useful for working remotely or working without the need for a desk phone or mobile phone. RingByName Desktop Softphone app is a powerful mobile business program you can take with you on your laptop anywhere you go. Once you have a RingByName Desktop Softphone License on your account, you just need to have it added to your user. Follow the steps below to enable it. Follow the steps below to enable it. 

     1 Login to your RingByName account.

     2. If you are an administrator of the account, click on your name at the top-right corner of the screen. Select "Go to System Administration" from the drop-down list.

     3. Click on "RingByName Setup" on the navigation bar along the top of the screen, or "Main Setup".

     4. Click on the "Users" in the selection area in the first column of the main area.

Here you'll see how many licenses you have in the user field.

   5. Select the User you want to add a Desktop Softphone license to, and scroll to the bottom of their User Details where you can enable Desktop Softphone if there are any licenses available. Remember to hit save at the bottom!

Once an administrator has enabled your Desktop Softphone license, the administrator can click on the blue Desktop Softphone link in the Admin's user section or the end-user can click on the same blue link in their 'Receive Calls At' section to generate the download link for that user.

Once you've clicked on your Apple or Windows link, a download will begin on the bottom left. Click on it so it opens once it's finished downloading.

Once the download has finished, click "Next" until it fully installs, check the 'Run RingByName Softphone', check the 'Create desktop shortcut', and then click "Finish." 

Once finished, you should see the program on the screen as pictured. Click on the blue 'Click Here' in your browser to automatically set up your desktop softphone. Be sure to select 'Open RingByName Softphone' when prompted.

While setting up your softphone, it will bring up a Windows Defender Firewall or Apple protection alert. Be sure to select "Allow Access" so inbound and outbound calls are allowed. 

Your RingByName Desktop Softphone should now be enabled. Make and take business calls!

Help! My Desktop Softphone Won't open! I see an error 'vcruntime140.dll was not found!

This occurs when something called the 'Microsoft Visual C++ Redistributable' is corrupt or missing. On your computer go to Settings > Control Panel > Add/Remove programs. Here remove any Microsoft Visual' program with the year 2015 in the name. There may be multiple entries. After that, visit This Link To download and reinstall the 2015 Microsoft Visual 2015 C++ Redistribution. Be sure you download the one that matches your version of Windows. You can follow the image guide below to find out if its x64 or x86. 

Help! My Desktop Softphone isn't working. What can I do?

If your desktop softphone shows a 'red circle' by your name and isn't working for inbound or outbound, we recommend resetting it for the latest updates and data. Follow the steps ahead to reset your Desktop Softphone. 

1.Click on the Gear icon in your R! Desktop Softphone to bring up your settings.     

  2. Click Reset, from the list of options. Click 'Yes' when prompted to wipe your app. 

3. Once reset, return to the 'receive calls at' section of your app, click on 'R! Desktop Softphone' in blue, and then click on 'Click here' in blue to re-install your desktop softphone. 

If you are a current customer and you have not already purchased Desktop Softphone licenses, contact Customer Care at 855-345-7464 or e-mail us at 

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