24 results found

1. Call Reporting Basic, Outbound Calls: Data suggestion

   Outbound calls are logged in only specific situations.
   Changing Call Reporting Basic Outbound call's section:
   "Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.

   Currently what is considered an outbound call:
   -Call answered for a second.
   -Call reaching voicemail greeting for a second

   Not an outbound call:
   -Call that sat in a menu for 2 minutes then rang 5 times and hung up.
   -Call that immediately rang 1 time and hung up.

   You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our system doesn't register your attempt as an outbound call.

   For many businesses that would use this software to monitor any employee's time generating leads, this would make many hardworking agents seem under-performing with lower numbers. Adding a field to consider 'all call attempts' instead of just 'answered calls' would address both business types.

   Outbound calls are logged in only specific situations.
   Changing Call Reporting Basic Outbound call's section:
   "Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.

   Currently what is considered an outbound call:
   -Call answered for a second.
   -Call reaching voicemail greeting for a second

   Not an outbound call:
   -Call that sat in a menu for 2 minutes then rang 5 times and hung up.
   -Call that immediately rang 1 time and hung up.

   You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our… more

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   2 comments  ·  Modification of Feature  ·  Edit…  ·  Delete…  ·  Admin →
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2. Porting numbers Faster process

   Update to LOA form that allows online signatures E-signature to speed up the process of porting in numbers.

   You can realize one day that you've been paying 2 companies for the same phone bill and be upset with both of them.

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3. (2) Fail Safe suggestions to prevent call issues

   1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.

   2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
   Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
   AND a MENU is selected as the 'Send Calls To'
   Causes afterhours calls to immediate hangup. (unless that's the intent)

   1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.

   2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
   Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
   AND a MENU is selected as the 'Send Calls To'
   Causes afterhours calls to immediate hangup.… more

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4. SMS Blast Function / SMS Quality Improvement

   Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
   Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.

   Removing the slow down of populating the entire contact list again is recommended.

   ---

   Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.

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