Call Reporting Basic [Should it include Outbound attempts listed as 'incomplete calls'?]
Customer would like to know if "call reporting basic" 'outbound calls' field can include 'incomplete calls' with 'outbound calls' combined on this account exclusively.
Some businesses need to know all call attempts. Others need to know only successful outbound calls. Currently 'reporting basic' only helps one of these groups of businesses.
Antonio Lozano shared this idea