Antonio Lozano
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An error occurred while saving the comment Antonio Lozano commented
Another account review suggested mass SMS, and preset/saved SMS messages to send fliers or promocodes for clients.
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Supported Trigger and Supported action for SMS recommended
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Currently SMS messages aren't one of the options in our Zapier integration
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Client called back suggesting that call reporting 'advanced' could benefit from using the same piecharts and data lists as basic so calls mentioned above can be logged from advanced searches that already populate with this data.
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Another client called in asking about this function for Call Reporting Basic.
A means of seeing how many calls are 'attempted' even if call attempts end during the ringing process.Antonio Lozano shared this idea ·
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An error occurred while saving the comment Antonio Lozano commented
Making the e911 page more user friendly would improve usability of the platform. Recommended once customers can place their own user/DID orders.
An alert on DIDs or users that are updated when they don't have active/enabled e911 information, directing them to the e911 page would prevent multiple e911 cases that come up fairly frequently with new accounts/orders.
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MMS was requested alongside an additional SMS blast suggestion