In "R! admin > Monitoring > Department monitor & Handle Unreturned" are both limited to individual department views.

Some managers/owners would prefer seeing the entire business' department monitor data. Adding an option in the drop down to select a department that includes 'all departments' would both:

-Ease company-wide report generation
-Ensure all unreturned calls are returned within the same screen.
Both tasks would be able to be completed without cycling through several departments and combining data.