R! Admin Department Monitor / Unreturned | Add option to view Monitor details for entire business (all departments)
In "R! admin > Monitoring > Department monitor & Handle Unreturned" are both limited to individual department views.
Some managers/owners would prefer seeing the entire business' department monitor data. Adding an option in the drop down to select a department that includes 'all departments' would both:
-Ease company-wide report generation
-Ensure all unreturned calls are returned within the same screen.
Both tasks would be able to be completed without cycling through several departments and combining data.
Antonio Lozano shared this idea