Product Suggestions
Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
11 results found
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holiday afterhours options
Throughout the 8-10 major US holidays we often want to enable a holiday/vacation greeting and changing in the routing of calls.
Currently the Ringbyname system allows for weekday related changes to afterhours, so on Monday, you can set Tuesday & Wednesday to closed for the holidays, and have to reopen them afterwards. This is cumbersome. Many systems can provide holiday settings that trigger yearly, and farther in advance.
Not a simple adjustment, but please consider adding Date/Time Conditions on a yearly basis for holidays the Phone Numbers section or its own section.
2 votes -
I receive a lot of business calls on my cell, Instant contact integration with iOS Contacts and Android Contacts would save time
Instant contact integration with iOS contacts and Android contacts.
I would've gotten the ringbyname product, but I get a lot of cell business calls. Having every new contact I add on my iOS automatically added to my R! contacts would've made R! usable by my business.1 vote -
Type of Reseller Account For Headquarters with Satellite/Remote sites
My business has multiple accounts that all want and need to communicate with each other.
If there was a kind of reseller that automatically added all existing extensions from existing sub accounts, that'd allow them to communicate with each other easily. This would make billing and managing easier.
Example below.
Added on / extensions added to account's callflows in UI
2017 Account 1: extensions 1003, 1004, 1005..
2018 Account 2: extensions 2003, 2004, 2005.. (adds 1003-1005)
2019 Account 3: extensions 3003, 3004, 3005...(adds 1003-2005)1 vote -
Extension to extension Auto-Answer / Inbound Client Calls non-Auto Answer
Not an easy idea, and a unique case...
where my agents would benefit from being able to dial one another's extensions and immediately have that phone auto-answer inbound extension calls for a two way conversation (Agent A with Agent B)inbound calls from customers shouldn't be auto-answered, so the feature would need to be unique to 'inbound extension calls'.
1 vote -
transcribe voicemail message service
A particular account requested a new service that would transcribe voicemail messages into SMS. They use the feature elsewhere and would like to apply it to their ringbyname system to save time with voicemails.
1 vote -
Real Estate Investor Friendly Phone System
More real estate friendly crm. Lets automate this with Agilecrm #LetsRock
1 vote -
Missing Page on Website
ringbyname rates page for call credit usage doesn't exist.
Inphonex already has one that can be duplicated.
https://www.inphonex.com/rates/1 vote -
Checkbox for fax failure messages/email notifications
Fax to Email sends email notifications for all faxes, success and failure. Many businesses would like to know when a fax has failed so they can retry or ask the client what the correct number is.
A Checkbox for fax failure messages/email notifications would best help these cases.
1 voteThis has been added to the platform! Email based notifications now appear for successful or failed faxes.
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have voice mail messages auto transcribed and sent to email
have VM messages transcribed automatically and then have it sent to email to be able to read the messages. its sometimes faster to read a message that has come in and then respond and gives us a trail which can be copied and pasted to notes or wherever.
1 vote -
Able to return to a previous option/menu
Have the option in the IVR to return to a previous menu.
8 votesHi Paulo,
We wanted to update you and let you know that our engineers have begun the process of updating our platform in preparation for many new, cool features— including the “return to previous menu” option.
We don’t have an estimate for the release time yet, but we will keep you updated as soon as we get more information.
In the meantime, please let us know if we can help yo with anything. Call us at 855-345-7464 or email us at support@ringbyname.com
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Add to the Web Aplication a standlone RBN softphone "Branded"
It would be a lot easier for customer that want to use their computer to receive and place call.
So, no need to install adicional softphones.
With just one credential, you will be able to manage and receive calls. A dream!!!
3 votesOur engineers have selected this for review and development. please stay tuned.
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