14 results found
Inbound CNAM dips are sent to Yealink Phones, R! Webapp call history, but they're not sent to Voicemail Email Notifications
Email copies of voicemails would work best if the CNAM pull sent to the phone and R! webapp was also sent to the R! email notification for voicemails.
Ideally it would pull from r! contacts first, then if no r! contact exists for the number, it would pull from the CNAM value for the number.1 vote
This feature has been added to the platform. inbound cnam dips are now sent to voicemail email notifications.
You can't keep your clients if they can't stand calling you at all. The sound of ringing leads to an average of less than 20 seconds of a call attempt.Custom ringing is undervalued as a means of keeping current and potential clients on the line for a longer period of time.
• Callers stay on the line up to 25% longer when provided with On Hold Messaging versus "dead air" or "background music," and up to 17% longer than radio. - Infomax, Inc.
Customers left on-hold without any background music felt that a 30-second on-hold call actually lasted 90 seconds.…1 vote
I would like to suggest the addition of outbound call recording to the current call recording feature.5 votes
The ability to transfer inbound calls answered and send them directly to voicemail. Grandstream and Vtech devices already do this, but don't announce any greetings.
The *6 transfer allows any device to transfer a call. Including a
code with each extension (example 9101 for ext 101) to transfer to its voicemail box would get this working across all devices!1 vote
My Activity and Team Activity in the R! web app only show 50 or so records. A more button at the bottom to see more records, or a 'next page' option.
This is great for the bigger businesses that get more calls in an hour than some clients see in a day.2 votes
I just downloaded your app to use with Amazon's Alexa. It asked me to enter my user name and password. Since this is the first time I've opened it, I don't have an account to sign into. How do I sign in to use your app with Alexa?1 vote
Thanks for the question. If you are having problems using Alexa with RingByName, check out the article located here: http://support.ringbyname.com/knowledgebase/articles/1139461-using-amazon-alexa-with-ringbyname-skill
Keep in mind that you will need to have an active Amazon & Alexa account.
Best of Luck!
TEXT MESSAGING - It would be great to be able to send and receive text messages from the company numbers.2 votes
So we can add contacts thru other applications2 votes
This has been completed. Zapier integration is available and is working. Please see the support article at http://support.ringbyname.com/knowledgebase/articles/1809502-integrating-ringbyname-with-your-apps-using-zapier
I dont give my employees access to their ringbyname accounts.
So i have to login to each of their accounts to have their outbound caller ID updated.
Please add this to admin, this is really cumbersome and unnecessary! 30 users!3 votes
As the company phone system administrator, I would like to be able to set the outbound caller ID for each user in my system, right now the individual user must make the selection3 votes
I run a business where every single call is 10,000-30,000 dollars, and calls are few and far between.
My business requires that no call be missed EVER.
Is this something your platform can support?1 vote
Thanks for the great question! Using RingByName you can certainly accomplish this using the RingByName web or mobile application. Every inbound and outbound call is automatically logged in your phone system.
RingByName includes a pre-built filter to show all of your missed calls that were not answered and which did not go to voicemail. Why? Because as you know, missed calls are missed business.
For business owners, our advanced call reporting tools allow you to view and export all kinds of useful reports about your business, including:
• who, what, and for how long your employees are on the phone
• How many calls were missed and have not been returned
• reports based on the number on which it was received (great for tracking ad campaigns) or even by the name of you employee or customer
For more information visit: http://bit.ly/1VhnBdT
Need more information, we are happy…
I find it very confusing the current caller and called party in the call activity logs. I suggest Currently under team Activity the called party is placed on top of the calling party. I believe it will be must less confusing if the called party is below the calling party for both inbound and outbound calls.1 vote
Customers with multiple business numbers have asked if they can track calls coming in by each business number
Prospects with multiple business numbers want to be able to track and identify their calls by the business number that callers called in on, on their web application. They want the ability to track the individual calls to the correct business. Another feature they have asked for is to be able to identify which business a customer is calling as the call is coming in their cell phone, they want to be able to see the caller ID as well. Some have also asked if they can identify the incoming number without their web application being open + see the…3 votes
Thank you for your question. Using RingByName’s advanced call reporting feature, you can view and export calls for your business for each company number, by user, or even for your customers stored in the CRM.
For more information, visit:
Our old phone system let us pick up calls from another desk. For example, if I am at my desk and the receptionist is away I can dial a code and pick up her call when she's out to lunch or has gone home. Do you guys have this? Are there any plans to make this?8 votes
- Don't see your idea?