Product Suggestions
Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
23 results found
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Admins ability to edit any R! contact
Suggested change:
A few of my staff suggested the system would work better if admin users had the ability to modify all r! contacts.Current System:
Currently the system only allows the person who created the contact to modify the user.Reasoning:
As a manager of a small to midlevel company or a manager of a large company department, modifying errors on important contacts is unmanageable if you need to cycle through 10+ logins to update multiple entries.Additional improvements: Add contact editing as an optional checkbox in 'permissions'
1 vote -
Adobe flash support on Chrome
I expect when January 2020 comes that if Google Chrome indeed removes support of Adobe Flash, then the InPhonex portal would come across some issues on the web platform like viewing the voicemail menu. Thanks team!
1 vote -
Missed Calls notification with User information.
It would be very useful if we have listed the "From" field when looking for Missed Calls instead of copy the number and search on Basic Report. it will save a lot of time if we add the user name or extension in the same chart where Missed calls are.
1 vote -
the textboxes for voicemails and greetings are kind of small. Can we make them bigger? I use long greetings/voicemail messages.
KH, holding down the arrow keys or mouse to scroll through one line of input for greetings/voicemails is cumbersome. Seeing multiple lines would make my life easier when updating greetings/menu/voicemail messages.
1 vote -
Call Queue Moible App Option
There is currently no way for users who use call queueing to disable it from any of the mobile apps Android/iPhone.
The feature doesn't exist as a checkbox in the mobile view of the admin > department section.1 vote -
Fax Cover Sheet Detects Orientation of Fax
Some faxes don't go through if the orientation doesn't match the cover sheet.
You could avoid a small fraction of fax errors if the cover sheet for the fax system was reactive to whether or not a fax attachment is in landscape or portrait mode. If there's a way to detect what the fax PDF's orientation is before building the coversheet, it would prevent these issues. Very minor, but would make it better!
1 vote -
Faxing default message or default coversheet option
R! Faxing has a coversheet that needs to be manually generated each time. End user suggested having a default message appear or permitting a default PDF sheet as the cover sheet.
1 vote -
Customer service
What about to have a good customer service
1 vote -
Splash / Error page for IE pages accessing login.ringbyname.com
Splash / Error page for IE pages accessing login.ringbyname.com
IE 11 should give an error message or a splash page if its not functional with our system.
A browser based redirect would keep clients from thinking our web app product is not working when they use IE 11.1 vote -
Fax confirmation email copies
My business owner requires me and my coworkers to send fax confirmation pages to him.
Can we enable fax confirmation emails? I really like the ringbyname fax system, but I have to use the email fax system since it gives me success/failure notifications for faxing.
1 vote -
CRM simple improvement | additional CRM Statuses
The current CRM statuses favor a 'sales geared' CRM use.
Adding statuses like these below would allow a service geared CRM use too: 'Paid' 'Non Payment' 'pending documents' 'pending payment'
1 vote -
SMS Unread Messages Where are they?
The biggest issue with SMS is the Red notification number near the SMS doesn’t really tell you which SMS are “new”
It appears that the SMS window sorts by date, not by read / unread. Also only the “owner” of the SMS has the Green / Grey dots on the message to toggle the message read. A user might see 8 SMS notices, and have 200 messages, but no idea where the “8” unread ones are at.All Possible Suggestions
Suggestion 1, Make Conversation boxes bold or highlighted to show there is an unread message in that conversation.
Suggestion 2,…2 votes -
Call Queue | No Error message
Customers who use the call queue system don't generate in RAP a 'no call credit remaining' error for the call attempt. Call queue related troubleshooting can be impacted.
Additional suggestion:
An alert or warning for active departments using call queuing when the balance is $0 or low.1 vote -
Minor Quality of Life Improvement for Multiple Fax Profiles
Some users who frequently use multiple fax numbers from the same account would prefer that the LAST fax number/profile they send a fax from be their default fax profile/number for the NEXT fax they send in R! web app.
Currently there is no way to select a default fax profile. A user would have to disable all fax numbers/profiles for themselves that came alphabetic/numerically before them.
example: 213 faxes are set as default before 223 faxes.1 vote -
CRM / QuickNotes / Events Vs R! Contacts
<Combination of Features>
R! Contacts, QuickNotes, Events, and CRM are all missing a few minor quality of life improvements. 11-28-18
"As a growing business, I noted that as my contact deals increase, I'm going to be very lost between the above features."Currently looking at QuickNotes drop-down in main R! Web, you can't tell if a quicknote is related to a contact. If you open that contact, you CAN.
It's the same case with Events, Events can be opened in the r! contacts window, and appear on a list in the R! contact view for that contact, but looking at…
2 votes -
Removing services breaks other services | Prevent downtime
"I just removed a number/extension from one agent/client and it impacted another client's service!"
Sometimes e911 is all shared with 1 DID. When that DID is removed, its e911 information goes with it, disabling 1 to possibly all extensions from outbound dialing and impacting some to possibly all inbound calls.
Suggestions:
Dont allow system to approve removing DIDs/Users if e911 issues will be generated.
When visiting R! Admin, If there's a DID or User missing e911 information, give a popup alerting/directing them to update it.1 vote -
way to delete contacts, call records, or voicemails in BULK instead of 1 at a time.
It discourages use when I have to wait 8-15 seconds to delete one accidental call record/voicemail.
1 vote -
R! Admin Usability | Top Down and Bottom Up Call Flow Creation
Adding a means of creating call flows from the top down would make R! admin panel more usable, as many customers may logically start at the top and work their way down.
When selecting where to send calls in 'Phone Numbers' add drop down options "New Menu" "New Department"
-Selecting these options should open a prompt/popup for naming the menu/department.
-Consider then moving current view to the newly created menu/dept so user can select menu options/dept users.Additionally when creating a new menu in 'menus', add drop down option "New Department"
-Selecting this options should do the same as above.1 vote -
Keypress Recommendation Popup
Keypress can be used for various reasons, but there is one situation when it should ALWAYS be used: When a cell phone forward is in use.
When that cell has no signal or battery issues it sends calls to its personal cell voicemail, keeping departments or users from answering business calls. This can be a detrimental loss to all kinds of businesses.
Suggestion: A popup notification when a number is added to cell/landlines. "Is this a mobile number?" Y/N "Saved! (Mobile Keypress has been enabled.)"
Unsure how detailed we should be with how it saves calls/protects business. Listing it as…
1 vote -
Ability to Record Voicemail Greetings for Departments, not just Users
Most people will understand voicemail greetings as something recorded by using their phone. Personalized and simple.
A User or a Department's voicemail greeting is prone to frequent change for holidays or schedule changes.Having to upload an mp3 for every holiday/schedule is time consuming compared to simply dialing *97 and the department voicemail box to record a new greeting. This can already be done with user voicemail boxes.
1 vote
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