Product Suggestions
Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
75 results found
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Auto login for mobile app please
I have to login to the mobile app again almost every time I use it. Why?
This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-9933 votes -
calendar
A calendar set up that we can plan our day using the CRM in a calendar setting.
2 votes -
R! Invoice Order in Billing Info is shown backwards for usability (oldest bills first)
Currently in R! Admin, under Account and Billing Info > Balance and Statement, all statements are shown in Reverse order.
The oldest invoices are the first ones seen, instead of what should logically be the most recent and up to date bills. This can cause confusion for customers, and upset them if their billing statements have changed significantly since they created their account
(most accounts don't keep the same number of users from their start date)Please reverse the date order the invoice list is sorted by in R! admin for practical use.
2 votes -
2 votes
Hello Adam,
Thank you for your idea suggestion. Would you like to be able to change the Caller ID for the outbound fax on your fax service to a number other than the one assigned to your account, or to change the company name on the header? -
In App Purchases
I would like to be able to purchase additional extensions and services from within the web application without calling customer service
4 votesWe are currently in the process of expanding the account management and in-app purchasing functions of the web application. Please stay tuned.
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Team Chat
I would like to have group chat for me and all my co-workers inside RingByName
4 votesWe are currently looking at expanding our SMS platform to include chat inside of the RingByName App.
Please stay tuned.
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Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated
Reasons for removal:
-Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
-This is confusing.
-Its a time waster when I call in to confirm whether or not this has been updated on both sides.
-If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.3 votes -
Round Robin for my department
I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system
5 votes -
Configuration Wizard
I would like to suggest that you create a configuration wizard to help me configure my phone system
4 votes -
Add to the Web Aplication a standlone RBN softphone "Branded"
It would be a lot easier for customer that want to use their computer to receive and place call.
So, no need to install adicional softphones.
With just one credential, you will be able to manage and receive calls. A dream!!!
3 votesOur engineers have selected this for review and development. please stay tuned.
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Able to send invitations to contact list and by groups
I would like to send invitations and txt messege to my contact list
8 votes -
Redirect calls by person
I think it would be great if RingByName could automatically forward the calls to an individual person or cell phone based on the caller ID of the person who is calling.
For example, I have a list of customers that are calling to update their account info. Rather than have them choose from a menu, the system should look at a list of Caller IDs and route the calls directly to our billing department.
6 votesThanks for the suggestion. We have forwarded this idea to our development team to see how we can make this happen, and if so, find out how long.
Should this be selected for consideration, we will be placing ‘smart voting’ buttons on this topic to see how many other folks would find this feature helpful.
Thanks again!
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Advance call routing for departments
I would like to specify an additional department as a backup when the people in the first department do not answer
0 votes -
Caller name on Voicemail notification email
I would like to see the caller ID of the person that left me a voicemail , not just the phone number when I receive a voicemail notification.
3 votes -
File Sharing and Storage
I would like to have shared file storage (like Dropbox) added to my RingByName acccount
1 vote
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