Product Suggestions
Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
75 results found
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Be able to attach multiple documents to fax
When sending faxes I can only choice 1 document to send. In the old system I could attach multiple documents and send. Now to send Multiple documents I have to combine them to be able to do this. It should be possible to attach multiple documents!
13 votes -
Able to send invitations to contact list and by groups
I would like to send invitations and txt messege to my contact list
8 votes -
Able to return to a previous option/menu
Have the option in the IVR to return to a previous menu.
8 votesHi Paulo,
We wanted to update you and let you know that our engineers have begun the process of updating our platform in preparation for many new, cool features— including the “return to previous menu” option.
We don’t have an estimate for the release time yet, but we will keep you updated as soon as we get more information.
In the meantime, please let us know if we can help yo with anything. Call us at 855-345-7464 or email us at support@ringbyname.com
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Sort my numbers in the Admin Panel
I find it very inconvenient to work with my telephone numbers in the admin area. I have many telephone numbers in the account and have to click on the show more button 3 or 4 times to see the whole list. It would be great to be able to sort the list based on the type (personal or company), or numerically to help me find them sooner.
6 votes -
Add a CLEAR ALL button for missed calls
I suggest adding a CLEAR ALL button so that I can mark all missed calls and voicemails as read.
6 votes -
Video Conferencing
I would like to be able to use video conferencing on my RingByName Account
6 votes -
Redirect calls by person
I think it would be great if RingByName could automatically forward the calls to an individual person or cell phone based on the caller ID of the person who is calling.
For example, I have a list of customers that are calling to update their account info. Rather than have them choose from a menu, the system should look at a list of Caller IDs and route the calls directly to our billing department.
6 votesThanks for the suggestion. We have forwarded this idea to our development team to see how we can make this happen, and if so, find out how long.
Should this be selected for consideration, we will be placing ‘smart voting’ buttons on this topic to see how many other folks would find this feature helpful.
Thanks again!
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Fix Fax Issue Where Name/Company Are Automatically Changed After Submission
When form is filled out to address a fax to a specific person within an office, the system disregards the information input and changes who the fax is addressed to based on contacts/history.
It would be great if the system didn't erase the information so that my fax can reach the correct person at another business.
5 votes -
Eliminate fax contacts or MAKE THEM OPTIONAL
After filling out Name and Company on cover page and pressing send, the system often completely re-writes the information to an "existing contact" (that we never input or saved to begin with).
We often send documents to doctors' offices with various doctors, and they cannot give documents to Dr. A that are addressed to Dr. B.
5 votes -
Round Robin for my department
I would like to the calls to my departments sent to my team members randomly or as a round robin like my old phone system
5 votes -
Notification counts or push notification option for ringbyname app / Any kind of SMS notifications
All my apps have notification counts or push notifications, ringbyname app requires me to open it to see these notifications unlike all my other apps. It'd be nice to select enable notifications for faxes or SMS.
Currently SMS doesn't have any kind of notification beyond opening the app. An email notification tick box for SMS being added would help and be quick to implement.
4 votes -
Team Chat
I would like to have group chat for me and all my co-workers inside RingByName
4 votesWe are currently looking at expanding our SMS platform to include chat inside of the RingByName App.
Please stay tuned.
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Configuration Wizard
I would like to suggest that you create a configuration wizard to help me configure my phone system
4 votes -
In App Purchases
I would like to be able to purchase additional extensions and services from within the web application without calling customer service
4 votesWe are currently in the process of expanding the account management and in-app purchasing functions of the web application. Please stay tuned.
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Auto login for mobile app please
I have to login to the mobile app again almost every time I use it. Why?
This makes using it very inconvenient. All my other apps auto log me into services. VLT-89152-9933 votes -
Voicemail and call back request notification by SMS
Currently I am getting voicemail and call back request by notification, which is an awesome feature! Great work. I think it would be even better if you add SMS notification to this. Thank you
3 votes -
Remove Contact Info From RingByName Admin "Account" Tab Or Sync RingByName admin panel with customer service info so consistently updated
Reasons for removal:
-Whenever I see this field, its incorrect, but service agents have the correct information when I call them in their system.
-This is confusing.
-Its a time waster when I call in to confirm whether or not this has been updated on both sides.
-If this field isn't used by service agents, and its not always right for me, why does it exist? It's better removed.3 votes -
Delete option for missed calls in web-app
I like to be able to delete my missed calls in my web-app. Currently , there is not delete button.
3 votes -
Caller name on Voicemail notification email
I would like to see the caller ID of the person that left me a voicemail , not just the phone number when I receive a voicemail notification.
3 votes -
Add to the Web Aplication a standlone RBN softphone "Branded"
It would be a lot easier for customer that want to use their computer to receive and place call.
So, no need to install adicional softphones.
With just one credential, you will be able to manage and receive calls. A dream!!!
3 votesOur engineers have selected this for review and development. please stay tuned.
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