Product Suggestions
Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
74 results found
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Fix Fax Issue Where Name/Company Are Automatically Changed After Submission
When form is filled out to address a fax to a specific person within an office, the system disregards the information input and changes who the fax is addressed to based on contacts/history.
It would be great if the system didn't erase the information so that my fax can reach the correct person at another business.
6 votes -
timezone
Trying to find a city in our time zone is such a pain. Can't we get the time zone options to simply display "Eastern", "Central", "Mountain" and "Pacific", like every other time zone config out there? The time zone options in Ring By Name, force you to try to find a city in your time zone. Would be MUCH easier if you just included, Eastern, Central, etc... in the list of options.
1 vote -
Eliminate fax contacts or MAKE THEM OPTIONAL
After filling out Name and Company on cover page and pressing send, the system often completely re-writes the information to an "existing contact" (that we never input or saved to begin with).
We often send documents to doctors' offices with various doctors, and they cannot give documents to Dr. A that are addressed to Dr. B.
6 votes -
holiday afterhours options
Throughout the 8-10 major US holidays we often want to enable a holiday/vacation greeting and changing in the routing of calls.
Currently the Ringbyname system allows for weekday related changes to afterhours, so on Monday, you can set Tuesday & Wednesday to closed for the holidays, and have to reopen them afterwards. This is cumbersome. Many systems can provide holiday settings that trigger yearly, and farther in advance.
Not a simple adjustment, but please consider adding Date/Time Conditions on a yearly basis for holidays the Phone Numbers section or its own section.
2 votes -
Admins ability to edit any R! contact
Suggested change:
A few of my staff suggested the system would work better if admin users had the ability to modify all r! contacts.Current System:
Currently the system only allows the person who created the contact to modify the user.Reasoning:
As a manager of a small to midlevel company or a manager of a large company department, modifying errors on important contacts is unmanageable if you need to cycle through 10+ logins to update multiple entries.Additional improvements: Add contact editing as an optional checkbox in 'permissions'
1 vote -
Import CSV Contacts With Additional Fields
Currently CSV contact import sheet doesn't include a few fields that could be used to better the contact management all around.
-A Group field to add clients by group.
-An owner field so newly added contacts can have their owner preset
-CRM Import fields2 votes -
Adobe flash support on Chrome
I expect when January 2020 comes that if Google Chrome indeed removes support of Adobe Flash, then the InPhonex portal would come across some issues on the web platform like viewing the voicemail menu. Thanks team!
1 vote -
Missed Calls notification with User information.
It would be very useful if we have listed the "From" field when looking for Missed Calls instead of copy the number and search on Basic Report. it will save a lot of time if we add the user name or extension in the same chart where Missed calls are.
1 vote -
the textboxes for voicemails and greetings are kind of small. Can we make them bigger? I use long greetings/voicemail messages.
KH, holding down the arrow keys or mouse to scroll through one line of input for greetings/voicemails is cumbersome. Seeing multiple lines would make my life easier when updating greetings/menu/voicemail messages.
1 vote -
Call Que
If call isn't answered in call que after certain time slot settings (5min, 10min, 20min) to have it sent directly to VM
1 vote -
Call Queue Moible App Option
There is currently no way for users who use call queueing to disable it from any of the mobile apps Android/iPhone.
The feature doesn't exist as a checkbox in the mobile view of the admin > department section.1 vote -
SMS Notification [Control]
I'm glad we have toast/popup notifications for SMS! This is great for my account! My business partner however does A LOT of SMS related work. Their screen is always maxed out with SMS popups, and it looks bad and slows down their workflow.
Being able to enable or disable SMS popups would be optimal for accounts to decide if they can take advantage of having popup notifications or not.
1 vote -
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed
In R! Admin > Menus / Departments AFHRS / User AFHRS / Phone Numbers sections add icons or text to know where calls are being directed.
An older version of ringbyname had icons so when you selected 'Sales' You'd be able to tell if it was the department 'sales', menu 'sales', user named 'sales' voicemail box for user/dept 'sales'.
There's no simple 'at a glance' for understanding the callflow on this newer platform.
1 vote -
Fax Cover Sheet Detects Orientation of Fax
Some faxes don't go through if the orientation doesn't match the cover sheet.
You could avoid a small fraction of fax errors if the cover sheet for the fax system was reactive to whether or not a fax attachment is in landscape or portrait mode. If there's a way to detect what the fax PDF's orientation is before building the coversheet, it would prevent these issues. Very minor, but would make it better!
1 vote -
R! web Fax Log Activity are very limited with VMail records
R! web app dashboard, under voicemail, the counter shows how many unread voicemails there are, but the list that populates only shows the last 30 days.
Example: unread voicemails could state '10 unread', but the list would show 0, since those 10 voicemails were at least 30 days old.
1 vote -
Additional Zapier Integrations | Extend to SMS messages
Customer would like to use Text Magic for sms related features that R! doesn't provide.
Mass SMS
Auto Reply based on keywords in SMS message
Images attached to SMS1 vote -
I receive a lot of business calls on my cell, Instant contact integration with iOS Contacts and Android Contacts would save time
Instant contact integration with iOS contacts and Android contacts.
I would've gotten the ringbyname product, but I get a lot of cell business calls. Having every new contact I add on my iOS automatically added to my R! contacts would've made R! usable by my business.1 vote -
Faxing default message or default coversheet option
R! Faxing has a coversheet that needs to be manually generated each time. End user suggested having a default message appear or permitting a default PDF sheet as the cover sheet.
1 vote -
Customer service
What about to have a good customer service
1 vote -
Type of Reseller Account For Headquarters with Satellite/Remote sites
My business has multiple accounts that all want and need to communicate with each other.
If there was a kind of reseller that automatically added all existing extensions from existing sub accounts, that'd allow them to communicate with each other easily. This would make billing and managing easier.
Example below.
Added on / extensions added to account's callflows in UI
2017 Account 1: extensions 1003, 1004, 1005..
2018 Account 2: extensions 2003, 2004, 2005.. (adds 1003-1005)
2019 Account 3: extensions 3003, 3004, 3005...(adds 1003-2005)1 vote
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