Product Suggestions
Welcome to our user feedback forum. At RingByName, we take the time to listen to our customers to provide the most powerful and convenient features, as well as the highest possible level of support. Have a suggestion or a comment? Let us know what it is.
75 results found
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faxes only available for last 10 days
Per CG, Many businesses rely on faxes and fax records, some aren't able to keep up with 10 day windows on inbound faxes.
Currently works via email fax copies received.
Can be improved with:
-increasing fax 10 day window
-a field for viewing faxes in call reporting advanced1 vote -
Unreturned vs Returned Calls in Monitoring
It doesn't look like there's a way to move a call from 'returned to unreturned' in the event of an 'accidental' returned status or an SMS message needing a response before the business decides its been 'returned'
Cycling through the returned list for calls that were 'returned but pending more attempted sms replies/callbacks' could easily become cumbersome.
1 vote -
have voice mail messages auto transcribed and sent to email
have VM messages transcribed automatically and then have it sent to email to be able to read the messages. its sometimes faster to read a message that has come in and then respond and gives us a trail which can be copied and pasted to notes or wherever.
1 vote -
direct to voicemail transfer | Add voicemail greeting
The direct to voicemail transfer already works with grandstream devices using * * then the extension exclusively during transfers.
It also works for accounts that have it added by request where 9101 goes to extension 101's voicemail.
In both of the above cases there's no voicemail greeting announced. Just a beep. This can confuse clients. Often times those messages include afterhours, rules, or special means of contact for clients.
Voicemail greetings playing when direct to vm transfers are made is a useful feature needed.
1 vote -
Removing services breaks other services | Prevent downtime
"I just removed a number/extension from one agent/client and it impacted another client's service!"
Sometimes e911 is all shared with 1 DID. When that DID is removed, its e911 information goes with it, disabling 1 to possibly all extensions from outbound dialing and impacting some to possibly all inbound calls.
Suggestions:
Dont allow system to approve removing DIDs/Users if e911 issues will be generated.
When visiting R! Admin, If there's a DID or User missing e911 information, give a popup alerting/directing them to update it.1 vote -
Call Reporting Basic, Outbound Calls: Data suggestion
Outbound calls are logged in only specific situations.
Changing Call Reporting Basic Outbound call's section:
"Calls" to "Answered and "Total" would provide data relevant to more business types and their outbound calls.Currently what is considered an outbound call:
-Call answered for a second.
-Call reaching voicemail greeting for a secondNot an outbound call:
-Call that sat in a menu for 2 minutes then rang 5 times and hung up.
-Call that immediately rang 1 time and hung up.You could be on the phone for 2-3 minutes cycling menus, and ringing for x amount of rings, but our…
1 vote -
R! Admin Usability | Top Down and Bottom Up Call Flow Creation
Adding a means of creating call flows from the top down would make R! admin panel more usable, as many customers may logically start at the top and work their way down.
When selecting where to send calls in 'Phone Numbers' add drop down options "New Menu" "New Department"
-Selecting these options should open a prompt/popup for naming the menu/department.
-Consider then moving current view to the newly created menu/dept so user can select menu options/dept users.Additionally when creating a new menu in 'menus', add drop down option "New Department"
-Selecting this options should do the same as above.1 vote -
Porting numbers Faster process
Update to LOA form that allows online signatures E-signature to speed up the process of porting in numbers.
You can realize one day that you've been paying 2 companies for the same phone bill and be upset with both of them.
1 vote -
Keypress Recommendation Popup
Keypress can be used for various reasons, but there is one situation when it should ALWAYS be used: When a cell phone forward is in use.
When that cell has no signal or battery issues it sends calls to its personal cell voicemail, keeping departments or users from answering business calls. This can be a detrimental loss to all kinds of businesses.
Suggestion: A popup notification when a number is added to cell/landlines. "Is this a mobile number?" Y/N "Saved! (Mobile Keypress has been enabled.)"
Unsure how detailed we should be with how it saves calls/protects business. Listing it as…
1 vote -
(2) Fail Safe suggestions to prevent call issues
1) Do not allow departments to have extensions that forward to each other. (sales: 100, 101, 102; where 100 also fwds to 101). Additionally Do not allow extensions to forward to each other if they belong to the same department already. Can cause call failures.
2) In R! admin > Phone Numbers, DO NOT allow a client to 'save' when both
Use these Hours For this Phone Number > Send the after hours calls to > "Use the Voicemail and Callback Preferences" is SET
AND a MENU is selected as the 'Send Calls To'
Causes afterhours calls to immediate hangup.…1 vote -
Ability to Record Voicemail Greetings for Departments, not just Users
Most people will understand voicemail greetings as something recorded by using their phone. Personalized and simple.
A User or a Department's voicemail greeting is prone to frequent change for holidays or schedule changes.Having to upload an mp3 for every holiday/schedule is time consuming compared to simply dialing *97 and the department voicemail box to record a new greeting. This can already be done with user voicemail boxes.
1 vote -
way to delete contacts, call records, or voicemails in BULK instead of 1 at a time.
It discourages use when I have to wait 8-15 seconds to delete one accidental call record/voicemail.
1 vote -
SMS Blast Function / SMS Quality Improvement
Accounts using SMS with 100s of contacts bring the r! web app down to a turtle's pace.
Particularly when the "pen and paper" icon is selected creating a second instance of the R! web's 'contacts list'.Removing the slow down of populating the entire contact list again is recommended.
Additionally, an SMS blast feature is desired to send multiple clients the same SMS message.
1 vote -
File Sharing and Storage
I would like to have shared file storage (like Dropbox) added to my RingByName acccount
1 vote -
Advance call routing for departments
I would like to specify an additional department as a backup when the people in the first department do not answer
0 votes
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