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Knowledge Base

← RingByName Community Support Portal

  1. Press Releases →

    1. Press Releases

  2. Collaboration →

    1. RingByName Meet
    2. R! Face Video and Collaboration Chat
    3. R! Meet Live Streaming Conferences and Announcements
    4. R! Chat is here! Chat within your Ringbyname account with team members
    5. R! Chat Mobile has arrived! Chat from your mobile app to coworkers who are on mobile or desktop

  3. Welcome to RingByName →

    1. What is the RingByName Web Application?
    2. How do I login to my account?
    3. How do I update my login, timezone, or voicemail pin?
    4. Accessing the System Administration Panel
    5. How do I set up or update my direct voicemail box? How do I empty my Voicemail Box?

  4. Installing RingByName →

    1. Getting Ready to Install
    2. Bandwidth Requirements
    3. The Router
    4. Router Compatibility Information
    5. Quality of service (QoS)

  5. Our Devices →

    1. Using RingByName with a Softphone Application
    2. Yealink T48S Desk Phone User Guide
    3. Grandstream DP715 VOIP Cordless Phone
    4. How to configure Zoiper on iPhone
    5. How to configure Zoiper on Android

  6. System Administration →

    1. Updating and Editing Users As an Admin
    2. How to setup a department and control department voicemail routing & features
    3. Can I upload my own custom greetings and hold music?
    4. Adding Additional Users
    5. Call Reporting - Global & Advanced Call Reporting

  7. The Mobile Application →

    1. RingByName for your Mobile Device
    2. Logging into the mobile application
    3. The mobile application home screen
    4. The mobile application contact list
    5. The mobile application shared notes

  8. Miscellaneous Information →

    1. E911 Disclosure Statement
    2. Caller ID not displaying correctly on my iPhone 6
    3. Click 2Call Extension with Office 365 Integration
    4. Contact Syncing with CSV spreadsheet
    5. Contact Syncing with Google Email

  9. RingByName CRM →

    1. What is CRM?
    2. How to enable CRM on your RingByName account
    3. Accessing CRM Information in the web application
    4. Accessing CRM information in the mobile application
    5. CRM Reports (Administrators Only)

  10. Cool Features →

    1. OperatorX the AI Assistant! Let AI Guide Your Callers To The Right Department or Agent!
    2. Ho Ho Ho! The Custom Calendar For Year Round Holiday Routing & Greetings Is Here! For Business Hours & After hours!
    3. Device Management – Monitor, Assign & Control All User Devices in One Place
    4. Call Queuing For Call Centers
    5. Adding and Event Sharing on Your RingByName Portal

  11. Contact Us →

    1. Our Support Philosophy
    2. Contacting RingByName

  12. Feature Fridays →

    1. Feature Friday Articles
    2. Subscribe to Feature Friday Emails

  13. Telecom and FCC Regulations →

    1. FCC Robocall Mitigation Requirements
    2. A2P 10DLC Anti-Robo SMS Upcoming Telecom Regulations

  14. All articles →

    1. What is the RingByName Web Application?
    2. How do I retrieve my password?
    3. Getting Ready to Install
    4. RingByName for your Mobile Device
    5. Our Support Philosophy

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